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City of Portland



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17.36.080 Collection of Charges.

A.   All charges for services provided to a property are the responsibility of the ratepayer benefiting from or using City services at that property.  This responsibility will attach to the ratepayer’s subsequent City utility accounts and applies whether the ratepayer is the sole user of the services or furnishes them in turn to third parties.

B.   Billing due dates.  User charges are computed monthly, bimonthly, or quarterly, coincident with user charges for water service .

1.   When billed with the utility bill, user charges are due and payable on the date provided on the water service bill.  The City may prorate user charges for a portion of a utility billing period based on the effective date of the sanitary sewer or stormwater management service.

2.   For ratepayers who do not receive water service from the City, user charges will be computed and billed monthly, bimonthly, or quarterly.

C.   Collections.  Upon determination by the Director that a charge is past due or otherwise delinquent, the City may avail itself of the full range of actions authorized by City Code.

D.   Discontinuation of services.  Charges not paid in accordance with the due date in the bill or invoice may be subject to water shutoff pursuant to Title 21 of this Code.  The Director, with approval of the Commissioner-in-Charge, may also discontinue sanitary sewer service by disconnecting and plugging the sewer service line to properties whose delinquent user charges exceed $10,000 for a period of 90 days or more.  Ratepayers and property owners must be notified in writing of the City’s intent to disconnect the sewer not less than 30 days prior to disconnection.  Payment of the delinquent amount, including outstanding user charges or charges, accrued interest and collection costs, and all costs associated with disconnecting and reconnecting the sewer line, must be received by the City before the property may be reconnected to the sewer.  The delinquent amount remains the responsibility of the ratepayer. In the event a ratepayer who is not the owner terminates their lease and moves from a disconnected property before reconnection has occurred, the City will reconnect the property and collect the cost as well as all delinquent amounts from the ratepayer who originally incurred the charges.