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Fire & Rescue

Always Ready, Always There

Phone: 503-823-3700

Fax: 503-823-3710

55 SW Ash Street, Portland, OR 97204

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A New Look for our Website; Please Provide Your Feedback



You may have noticed already that the bureau’s website has a brand new look. Portland Fire & Rescue and the Portland Water Bureau are the first two pilot bureaus to launch the City of Portland’s new website.

The old antiquated website is now truly obsolete, replaced with many modern web features and functionality improvements. The web structure has been reduced significantly, and users no longer need to click multiple times to find information. In general, the layout is simplified and less cluttered, making it easier for web users to identify useful information.

Yet, the new website isn’t just about looking new; it is designed to function better:

  • ADA Accessibility
  • Search Engine Optimization
  • User-centered Orientation
  • Mobile Phone Format


The website is also designed to be consistent from one city bureau to another, on each new website you’ll find be able to find information in the same place. Here are a few items you’ll find:


  • Contact Information – upper right hand corner
  • Featured – News and project updates
  • I want to… – Quick links to most popular information
  • My Account – Easy account sign-in for customers
  • Connect – Social Media and public alerts


If you’re interested, feel free to learn more about the new website enhancements.

Lastly, as a pilot bureau, we expect to find some kinks on the site, and perhaps some things users just really don’t like about the new features. We encourage to you to submit your feedback via the orange Beta survey button at the very top of the new site.  Thank you to everyone who has already done so.

We hope you like the new website!

Alisa Cour



Add a Comment



June 14, 2012 at 2:03 AM

Looks good. Easy on the eyes. Simple design (although I understand not simple to create). I look forward to coming back.



June 15, 2012 at 10:04 PM

I haven't had a chance to check out the new layout yet, but I did notice some grammatical errors in the above post (ex: "...on each new website you'll find be able to find information in the same place", and "old antiquated" which is a redundancy). Just fyi. I enjoy this blog very much and feel like it does a great job representing our fire department here in Portland!

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