1221 S.W. 4th, Room 240, Portland, OR 97204
Bitterly cold temperatures and chilling winds can cause pipes to freeze – which can damage your property. The Portland Water Bureau (PWB) has some tips to help you protect your home:
You can figure out if a pipe is frozen by turning on all the faucets in your home. If one does not work, then it may be frozen. To thaw plumbing lines safely, you can use a hair dryer or a heat lamp (do not use an open flame). To prevent the pipe from freezing again, make sure to leave the water running a little bit.
It’s also important to know where the shut-off valve is in your home. Most shut-off valves can be found in the crawl space, basement, or garage, where the water line from the meter enters the home. It may also be found outside of the house near the foundation, protected by a concrete ring or a clay pipe.
If you have a water emergency, Portland Water Bureau Maintenance & Construction crews are ready to respond 24 hours a day, seven days a week. But note that frozen pipes inside your home or between the water meter and your home, cannot be fixed by Portland Water Bureau.
Portland Water Bureau is available to respond to questions or concerns 24 hours a day, 7 days a week at (503) 823-4874.