After a community member files a complaint, the IPR will assign the case to a complaint investigator for an initial investigation. The investigator will interview the complainant(s),all available civilian witnesses, gather police reports, dispatch records, and video or audio recordings of the incident. The IPR Director will then choose to have the complaint handled in one of the ways listed below:
- PPB Referral: The case can be referred to the Police Bureau Internal Affairs for their review and handling.
- Dismissal: The complaint can be dismissed if falls under on of the dismissal criteria in IPR's case handling guidelines. The case will then be closed and the complainant will receive a letter explaining why the case was dismissed.
- Mediation: In certain cases, with the approval of both the complainant and the police officer, the case can be mediated. IPR will arrange for an outside mediator to meet with you and the officer with the intent to clear up any misunderstandings by discussing the incident in an informal and non-confrontational setting.
- Referral: Certain cases may be referred to other City Bureaus if they can more appropriately deal with the complaint. For example, if there is evidence of criminal conduct, the IPR Director can refer the case to the PPB or the District Attorney's Office for a criminal investigation. If the complaint involves a non-PPB officer, then the complaint will be referred to the appropriate police department.
- Independent Investigation: IPR is authorized under City Code to conduct independent investigations into allegations of police misconduct.