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Commissioner Steve Novick

Official Website for Commissioner Steve Novick

Phone: 503-823-4682

fax: 503-823-4019

1221 SW 4th Ave. Suite 210, Portland, OR 97204

Thank You, Portland 9-1-1 Telecommunicators (VIDEO)

Washington Post Video: Emergency dispatchers note long hours and stress of job

As Commissioner in charge of the Portland Bureau of Emergency Communications, I’ve learned much about the job of a 9-1-1 telecommunicator. In September, I spent a night shadowing a telecommunicator, an experience that showed me firsthand the high degree of professionalism of these emergency first responders who are often “invisible” to the Portlanders they assist.

With this in mind, I wanted to share an article that appeared last week in The Washington Post. Director Lisa Turley sent me this article, which highlights many of the same issues we are working to address here in Portland. Lisa and all staff at the Bureau are developing potential approaches and solutions. Check out the article here:

And, I hope you’ll join me in sending a big thank you to the 9-1-1 telecommunicators who help to keep Portland safe.