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Commissioner Steve Novick

Official Website for Commissioner Steve Novick

Phone: 503-823-4682

fax: 503-823-4019

1221 SW 4th Ave. Suite 210, Portland, OR 97204

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Know when and when not to call 9-1-1 this Fourth of July

July 4th is typically one of the busiest days of the year for 9-1-1 call volume. On any given day, the Portland 9-1-1 Center processes more than 3,000 9-1-1 and Public Safety Non-Emergency calls. On July 4th, that number increases exponentially. You can help ensure that first responders arrive quickly in real emergencies by knowing when you should and should not call 9-1-1.

9-1-1 telecommunicators also answer the Public Safety Non-Emergency phone lines. What does this mean? When you call 9-1-1 or the Public Safety Non-Emergency number (503-823-3333), you may wait on hold for someone to answer. The 9-1-1 Center ALWAYS prioritizes 9-1-1 calls, and you can help by only calling 9-1-1 in the event of an emergency. Whether something is an emergency or not is determined by a danger to life or property. If it is not happening right now, it is more than likely not an emergency.

Please do not dial 9-1-1 to report fireworks unless there is an active fire hazard; examples of active fire hazards include aerial fireworks that have caught a roof on fire and fireworks shot directly at a person. Instead, help keep your neighborhood safe by reporting non-emergency illegal firework activity by calling the Non-Emergency number at 503-823-3333.