Skip to Main Content View Text-Only

Neighborhood Involvement

Building inclusive, safe and livable neighborhoods and communities.

ONI Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

BIP #7 Background materials, handouts, links

Measuring Customer Satisfaction in Oregon State Government

Final Report Issued by Customer Satisfaction Workgroup for the State of Oregon, October 15, 2004

Bureau Customer Surveys Summary

Summary of bureaus' survey activities & costs (4-26-06)

Draft of Bureau Customer Service Survey

Survey written in August 2005

BIP #7 Final Report

Final report to to Implementation Team (05-04-06)

Customer Service Expectations and Staff Workplace Aspirations adopted by Council 9-13-06

Customer Service Expectations and Staff Workplace Aspirations adopted by Council 9-13-06. Includes BIP #7 recommendations which the Customer Service Advisory Committee is charged with implementing by Council.

Presentation to Council

PowerPoint presentation given to Council on 9-13-06 outlining the goal of BIP #7, the Customer Service Expectations and Staff Workplace Aspirations, and the purpose of the Customer Service Advisory Committee.

BIP #7 Update Report

Update report given at BIP #2 Implementation Team Meeting, October 6, 2005

Recommendation from Co-Leads of BIP #7 to Co-Leads of BIP #5

Establishing criterion for customer service experience and training

Resolution adopted by City Council 9-13-06

Resolution adopted by City Council establishing Customer Service Advisory Committee and adopting Customer Service Expectations and Staff Workplace Aspirations.

2004 Citizen Survey: Results from six targeted neighborhoods (PDF document, 2,796kb)

A report that details results of a citizen survey targeting six specific neighborhoods