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Neighborhood Involvement

Building inclusive, safe and livable neighborhoods and communities.

ONI Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

Recruitment and Hiring

BES Interview Questions

The Bureau of Environmental Services has incorporated some customer service specific questions into their interviewing process for hiring staff

OMF Succession Plan

Plan adopted in 2009 containing strategies for recruitment and employee development prefaced with an overall goal to seek employees with communication, cultural competency, customer service, innovation, leadership, sustainability and leadership skills.

ONI Customer Service Related Interview Questions

A sample of some customer services related interview questions utilitized by the Office of Neighborhood Involvement

ONI Information and Referral Specialist Job Announcement

The formal announcement used for the I&R Specialist contains some very spefiic customer service components

ONI Information and Referral Specialist Job Recruitment Ad

The Office of Neigborhood Involvement used the text of this add for some newspaper ads to attract candidates for an I&R Specialist job

Parking Enforcement Deputy Job Announcement

Job announcement includes customer service elements as well as a supplemental question specifically addressing customer service skills.