ONI Main: 503-823-4519
City/County Info: 503-823-4000
1221 SW 4th Ave, Suite 110, Portland, OR 97204
Section 3 of the BDS Employee Handbook sets expectations for customer service and communication with the public
Presentation for Revenue Bureau staff explaining the new program and how it works
In 2008 BOEC implemented a new Quality Assurance program as an element of their 2008-10 Strategic Plan.
ONI performance evaluation document includes service evaluation on page 3 as a key competency
Contract manager's performance reviews includes input from a sample of contractors conducted via a Survey Monkey online survey.
Official guidelines provided by BHR emphasizing value of the performance evaluation tool
BHR's guidelines regarding forms for the performance review process, including Customer Service as a key competency to be evaluated
The PDC performance evaluation document includes Customer Service and Cultural Competency as a key competency
Process developed by joint labor and management committee to serve as a communication tool to help employees in their professional development