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Neighborhood Involvement

Building inclusive, safe and livable neighborhoods and communities.

ONI Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

City Auditor's Office

Audit Services Questionnaire

The Audit Services division began conducted a survey of all auditees as follow up to audits conducted in 2009. Results have been useful to better understand audited bureaus perspectives. For more information contact Robert Cowan, 503-823-3610

Auditor's Office Annual Community Survey

Annual survey conducted by Audit Services Division to gather community opinion on various city services.

IPR 2010 Complainant Survey

2010 IPR Annual Report includes data from its Complainant Survey, implemented in 2002. Survey was developed by Campbell De Long Resources, Inc and is sent to all complainants on a bimonthly basis. IPR uses survey data to improve pocesses.

IPR Survey Summary in 2008 Annual Report

Example of IPR Complainant Survey Data from 2008 Annual Report.

Ombudsman Annual Reports

Reports include survey results. Surveys mailed to all complainants and an online version also available. In 2009, Office received overall positive satisfaction rating of 75%.

Ombudsman Customer Satisfaction Survey

The Ombudsman's Office used to ask all customers to complete an online customer survey. Attached is a survey screen shot and results summary from 2008 report. They discontinued conducting this survey do to low response rate. Contact Ombudsman for info.

OpenCity Tipline

To more effectively solicit feedback and concerns from the public, the Auditor initiated a Fraud Alert Line ? (1-866-342-4148, http://www.portlandfraudalert.com). The Fraud Alert Line allows the public and employees to confidentially report complaints.

Heartbleed Security Notice

A serious security vulnerability known as "Heartbleed" was recently discovered in OpenSSL, a popular software library commonly used by many websites on the internet to encrypt communication between a user's computer and a web server.

PortlandOregon.gov is NOT affected by this vulnerability as it does not use the OpenSSL software library. Please rest assured we are dedicated to protecting your security on this website.