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Neighborhood Involvement

Building inclusive, safe and livable neighborhoods and communities.

ONI Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

Commonly Requested Safety and Livability Phone Numbers

Phone numbers and websites for safety and livability issues

Neighbors who have complaints about crime at a property often have livability concerns as well. Phone numbers and contacts in Portland that can be helpful with problem-solving efforts are listed below.

Reporting Crime:

Report all incidents of crime so that trends may be identified and addressed. For immediate threats to life or property and crimes in progress, contact 9-1-1. For suspicious activity that is not an immediate threat, contact the police non-emergency number at 503-823-3333. If a crime has occurred and the suspect is long gone:

  • Call the police non-emergency number at 503-823-3333.
  • Report online at for crimes meeting the online reporting criteria including some property crimes. Please review what is allowed before you file a report.  If you have information about a suspect, you cannot file online.
  • Use PDX Reporter app to document and report graffiti at Take a photo of graffiti, report and remove it as soon as possible. To learn more about graffiti prevention, reporting and removal, visit  Reporting may change for property owners in the future. 

Do not use PDX Reporter to report crimes besides graffiti. You can also use this app to report street light outages, debris in the roadway, park maintenance issues, plugged storm drains, potholes, complaints about campsites, sidewalk vegetation and trip hazards. 

Contacts for public safety and livability concerns:


Information about a City or County Service


Complaints about a campsite in your neighborhood

Concerns about traffic safety and speeding


Parking enforcement


Housing and Nuisance code violations


(To report trash, tall weeds and debris on a property)

Ongoing issues in Portland parks

Crime Prevention Info/Neighborhood Watch

General place to report problems in the City

Would you like more information on Public Safety Resources? If so, please see:

Public Safety and Livability Resources-Shortened Version at

For a more comprehensive list:

Describing Suspicious and Criminal Activity to the Police

How to be an effective reporter

When you see suspicious or criminal activity in your neighborhood, it is helpful to provide accurate and detailed descriptions of what you are seeing and who is involved. This will help the police assess what is occurring and plan their response. The information also helps the Police Patrol Officers triage calls and can make a difference in the investigation of a crime. Practice identifying the details of people and activities that you observe so that you can use those skills when you need them.

When you contact 9-1-1 or the police non-emergency number, you talk to a call taker who types up the information you provide for a dispatcher who relays that information to the patrol officer. If you can capture the following details, it will improve responses:

Suspicious Activity Details:

  • Focus on suspicious behavior, not suspicious appearance. What is the person doing that is suspicious?
  • When did it start? Is it still going on? If not, when did it stop?
  • Location
  • If the suspect is gone, what direction did she or he travel?

Suspect Description:

  • Sex: Male/ Female/ Unknown
  • Age range
  • Height/ Weight
  • Race/ Ethnicity
  • Facial features: Eye color/ Complexion/ Skin tone/ Other features
  • Hair: Length/ Color/ Facial hair
  • Clothing and shoes: Color/ Type
  • Anything unusual about their gait, body movements or speech
  • Unique features: Tattoos/ Scars/ Piercings/ Glasses/ Other
  • Vehicle Description: Vehicle Type/ Color/ Make/ Model /License Plate/ Distinctive Features

 Where to Call:

  • For an immediate threat to life or property or a crime in progress, call 9-1-1.
  • When you observe suspicious activity that is not an immediate threat, call the police non-emergency number at 503-823-3333.
  • To report crime to the police that has already occurred, call 503-823-3333. At your convenience, you can report crimes that meet the criteria for online reporting at

Let Neighbors Know: 

After you have connected with the police, let neighbors know what happened and that you called the police. Only report the facts of what happened without speculation.

For more information about reporting suspicious activity, see our brochure Reporting Suspicious and Criminal Activity at:

Calling the Police on Suspicious Activity

What to do when you see suspicious activity

Neighbors sometimes hesitate to report suspicious activity to the police when they are unsure that it warrants a call or that they will receive immediate response, among other concerns. Some examples include residents observing people:

  • Looking into the front windows of homes.

  • Knocking on a neighbor’s door then walking to the side yard when no one answers.

  • Walking on the street late at night, looking into vehicles.

  • Loitering near a business when it is closed.

  • Parking on the street, looking at houses and hanging out for an extended time.

  • Yelling at each other and the fighting appears to be escalating to physical violence.

  • Slumping over in their vehicle and there is concern for their welfare.

When you know your neighbors and the routines of your neighborhood, suspicious activity will be more readily apparent.  If what you observe makes you concerned about safety, contact the police. Please focus on the activity in assessing whether something is suspicious as opposed to profiling or basing it on appearances. For some tips on describing suspicious activity, please see our blog for more information.

Where to call:  

  • Call 9-1-1 for immediate threats to life or property or a crime in progress.

  • Contact the police non-emergency number at 503-823-3333 when what you observe is not an immediate threat. When in doubt, you can start with 9-1-1. If the dispatcher deems it not to be an emergency, you will be instructed to hang up and call the non-emergency number to free up 9-1-1 phone lines. The same dispatchers answer calls to both numbers. During your call to the non-emergency line, a dispatcher may need to place your call on hold for in-progress emergency calls.

  • Call 9-1-1 and alert the dispatcher if a non-emergent problem previously called in has escalated to an emergency.

  • Text 9-1-1 only if there is a true emergency and you are unable to call. Please call if you can, text if you can’t. Visit for more info.

  • If you witnessed suspicious activity, but did not call at the time of occurrence, in some cases you can report the incident to the police online at within the last day. Reports are not immediately reviewed, but may shed light on criminal activity and crime trends. When it is happening now, call the police.

Currently with staffing shortages at the 9-1-1/Non-emergency Call Center and the Police Bureau, residents are experiencing longer call hold and response times. Currently, the average 9-1-1 response time for the police is six minutes and will be longer for non-emergent activity.  It can be frustrating to wait, but please continue to call. When you report crime, the police know where to direct available resources.

Please report the incident to the police before you post about the activity on social media.  

Where it is possible and safe to do so, neighbors will sometimes go outside and work out in their front yards when they see someone hanging out in the area. When you greet people who walk on your street and demonstrate that you are paying attention, it can deter criminal activity. You will need to gauge the safety of the situation.

If have questions or concerns about your experience calling for help, here are ways that you can follow up:

For more information on When to Call 9-1-1/Non-Emergency, please visit: .

Halloween Safety Tips

Steps you can take for a safe and fun-filled event


Dressing up, going to parties and trick-or-treating are fun activities for kids and families. You can make your Halloween a safe and fun-filled event by coming up with a safety plan with your children. Safety tips for trick-or-treating:

  • Determine if your children can go trick-or-treating without adult supervision. If they are mature and old enough to do so, you may decide that they can go out with their friends.
  • Have them take a cell phone if they have one. Teach them when to call 9-1-1.
  • Visit only those homes where the porch lights are on.
  • Accept treats at the door and never enter a stranger’s house.
  • Map out the route they will follow, so you will know where to find them. Set a time when they are expected to return from trick-or-treating. They should call you before they make any changes to their plans.
  • Identify businesses and neighbors' homes along the route they can go to if they encounter someone who makes them uncomfortable.
  • Plan what they can do if they become separated from you, another adult or friends.
  • Teach your children to be aware and alert in public. A healthy vigilance over their environment can allow them to identify problems and prompt them to seek help. While they are out, they should remove distractions such as texting and playing games on their mobile phones.
  • Encourage them to follow their intuition and act on it if someone's behavior makes them uncomfortable. 
  • Review pedestrian safety skills such as:

Walking on sidewalks or the shoulder of the road instead of the middle of the street.
Looking both ways and making sure that a driver can see them before crossing.
Crossing the street at intersections or crosswalks. Remind them not to cross in the middle of the street or between parked cars.
Wearing light-colored or reflective clothing to improve visibility.
Carrying a flashlight.

  • Avoid masks or costumes that limit visibility and mobility.
  • Inspect treats before eating and discard any candy that has packaging already opened.
  • Look for alternative, family-friendly events to celebrate during the day such as Halloween in Multnomah Village.

Halloween is a positive and memorable experience for kids and families. Talk to your children about safety, come up with a plan and have a great time!

For more child safety tips, visit: On this webpage, we include our article about talking to kids about safety. 

The Back Up Plan: Backing Up Your Data

The basics of backing up your data

Having a backup of your irreplaceable data is crucially important. Without a backup, you could lose photos, music, documents and anything else that you depend on in your digital life if your computer, tablet or phone is lost or damaged or becomes infected by malware.

You should back up your devices as often as you can. Once a day is a good interval.

Fortunately, automated backup is now easy and cheap. In some cases, it's free.

For a local backup, if you use a Mac, an automated backup service called Time Machine comes with your computer for free. Just plug an external hard drive into your Mac, and you will be asked if you want to use it for Time Machine. Say yes, and voila: you've got regular, automatic backup running as long as that external hard drive is plugged into your Mac. If you need to unplug it, Time Machine will resume backing up when you plug it back in.

There are many different cloud backup offerings. iOS devices automatically back up to iCloud when they are plugged in and on a Wi-Fi network. You may need to purchase more space to back up all of your data-iCloud gives you 5GB of free storage space.

Services like Dropbox and OneDrive can be good places to back up your data as well. There are dedicated, automated cloud backup solutions, like Backblaze and CrashPlan, that will back up your entire computer for a fee. Many of these services will let you recover individual files, including previous versions of a file and deleted files.

For more ideas about backup strategies, these experts have some deep thoughts to share: