ONI Main: 503-823-4519
City/County Info: 503-823-4000
1221 SW 4th Ave, Suite 110, Portland, OR 97204
9/1/16 - NEW SERVICE AVAILABLE: Text to 9-1-1
The City’s Bureau of Emergency Communications, along with 911 centers in Clackamas County, Clark County, Clatsop County, Columbia County, Marion County, and Washington County have recently implemented a text to 911 service.
Text to 911 is intended to benefit those individuals that may not be able to speak due to an emergency such as a home invasion or abusive partner, as well as individuals who are deaf, hard of hearing, or have limited speech capabilities.
Like other 911 calls, Text to 911 should be used only for in progress emergencies: those requiring immediate response from Police, Fire and/or EMS. If the situation is not an emergency requiring immediate response you should call the public safety non-emergency line (503) 823-3333. During normal business hours, you can also call the City and County information and referral number, (503) 823-4000.
The same people who answer 9-1-1 voice calls are also the same people who will answer text to 9-1-1 calls and the non-emergency lines.
To use Text to 911 to report an emergency, you simply open up your text messaging screen, enter “911” (with no dashes or spaces) in the “TO” field, type your message, and hit “SEND”.
Do NOT send your message to multiple people in a group text, because this will stop the message from reaching a 911 Center.
If you are within an area that does NOT yet offer text to 911 services, you will receive a return message that states services are not available. If that happens, place a voice call to 911 to report your emergency.
There are a number of limitations with this system you should be aware of:
Additional features will become available in the future, but for now the interim solution offers only basic text to 9-1-1.
Text to 911 service should not raise your wireless bill. It’s funded by an existing fee that is already included in your phone service fees.
REMEMBER CALL IF YOU CAN, TEXT IF YOU CAN’T