ONI Main: 503-823-4519
City/County Info: 503-823-4000
1221 SW 4th Ave, Suite 110, Portland, OR 97204
Final Report Issued by Customer Satisfaction Workgroup for the State of Oregon, October 15, 2004
Customer Service Expectations and Staff Workplace Aspirations adopted by Council 9-13-06. Includes BIP #7 recommendations which the Customer Service Advisory Committee is charged with implementing by Council.
Survey written in August 2005
Summary of bureaus' survey activities & costs (4-26-06)
Final report to to Implementation Team (05-04-06)
Update report given at BIP #2 Implementation Team Meeting, October 6, 2005
PowerPoint presentation given to Council on 9-13-06 outlining the goal of BIP #7, the Customer Service Expectations and Staff Workplace Aspirations, and the purpose of the Customer Service Advisory Committee.
Establishing criterion for customer service experience and training
Resolution adopted by City Council establishing Customer Service Advisory Committee and adopting Customer Service Expectations and Staff Workplace Aspirations.
A report that details results of a citizen survey targeting six specific neighborhoods