Skip to Main Content View Text-Only

Portland Bureau of Emergency Management

Readiness. Response. Recovery.

Phone: 503-823-4375

Fax: 503-823-3903

TDD: 503-823-3947

Meet the PBEM Team

Carmen Merlo, Director

Email, (503) 823-4375

Carmen MerloCarmen Merlo has served as the PBEM director since 2007. In her current position she is responsible for planning, implementing and improving emergency management plans, programs, and procedures to ensure a coordinated response to major emergencies or disruptions to continuity of operations in the City of Portland. She leads the activities of the bureau to maintain the city’s overall emergency management mitigation, response, and recovery strategy; coordinates bureau and City response and recovery efforts; and oversees the activation and expansion of the City’s Emergency Coordination Center and Neighborhood Emergency Teams.

Ms. Merlo previously worked for 10 years at the State Office of Homeland Security / Oregon Emergency Management administering grant funds to improve local, regional and state capabilities to respond to and recover from emergencies. She earned a Masters Degree in Criminal Justice from the Rockefeller College of Public Affairs and Policy, School of Criminal Justice in New York.


Denise Barrett, Regional Disaster Preparedness Organization (RDPO) Administrator

Email, (503) 823-5386


David Blitzer, Operations Manager

Email, (503) 823-3739


Danielle Butsick, Natural Hazard Mitigation Planner

Email, (503) 823-3926


Dan Douthit, Public Information Officer

Email, (503) 823-3928


Daire Elliott, Office Specialist

Email, (503) 823-4375


Craig Haynes, Interim Senior Management Analyst

Email, (503) 823-2027


Felicia Heaton, Senior Community Outreach & Information Representative

Email, (503) 823-4614


Mark McKay, Program Specialist - WebEOC

Email, (503) 823-3924


Courtney Ochs, Program Coordinator

Email, (503) 823-3738


Jonna Papaefthimiou, Planning & Preparedness Manager

Email, (503) 823-3809


Laureen Paulsen, Program Specialist

Email, (503) 823-3754


Sherwen Sells, Accountant

Email, (503) 823-2694


Emma Stocker, Regional Disaster Preparedness Organization (RDPO) Preparedness Planning Coordinator

Email, (503) 823-9799


Joseph Troncoso, Fire Lieutenant Liaison

Email, (503) 823-7269


Jeremy Van Keuren, Program Specialist - Neigbhorhood Emergency Team

Email, (503) 823-4421


PBEM Organizational Chart

PBEM organizational chart from the City of Portland's FY15-16 proposed budget.

PBEM Director Carmen Merlo

Biography of PBEM Director Carmen Merlo.