For additional information and definitions, please visit the Corporation for Supportive Housing's website and view their Toolkit for Developing and Operating Supportive Housing.
Partnered Service Provider
An identified organization that enters into agreement with the owner of a PSH project to identify and recruit prospective PSH tenants for the project, and to provide appropriate and on-going supportive services to the PSH tenants as needed to maintain their housing stability.
Permanent housing is defined as housing with no limit on length of stay and no requirement that tenants move out so long as the tenant(s) is in compliance with their lease and the terms of the restrictive covenants applicable to the unit.
Permanent Supportive Housing Tenant
A permanent supportive housing tenant is an individual or family (a) earning up to 30% Median Family Income (MFI) for individuals, or 50% for families; and (b) homeless or at risk of homelessness, including those who may be leaving other systems of care (corrections, hospitalization, etc.) without a place to live; (c) with chronic health conditions that are at least episodically disabling (e.g. mental illness, HIV/AIDS, and substance use issues) or other substantial barriers to housing stability; (d) who would not be able to retain stable housing without tightly linked supportive services; and (e) who is a member of a specific target population.
Permanent Supportive Housing Unit
This is a unit of Permanent Housing that is (a) subject to restrictive covenants requiring that the unit be affordable to single individual households with incomes at or below 30% Median Family Income (MFI), or multiple individual households below 50% MFI, as defined by HUD and the restrictive covenants applicable to the unit; (b) with supportive services from a partnered service provider, as defined in the PSPA; and (c) occupied by a person or household who is, or was at the time of initial occupancy of the unit, a permanent supportive housing tenant.
Supportive services provided through permanent supportive housing are a comprehensive and tailored set of services offered to residents to help them achieve housing stability. Supportive services typically include case management, clinical services as needed; and resident services (e.g., benefits advocacy and income support assistance, assistance in obtaining child care, transportation, job training and job placement).
Case Management: In Case Management, a staff person (the Case Manager) assists a client/household to identify goals, form action plans on how to meet those goals, obtain the necessary resources or training, and implement those action plans. The Case Manager provides resources to the client which the client might not be able to access alone. Case Management is generally conducted one on one--one Case Manager with a specific client, household, or family--and the goals are usually individualized for that particular client or household.
Clinical Services: Clinical Services are an agreed upon set of procedures designed to ameliorate the results of a disease or injury. For permanent supportive housing, this would include alcohol/drug inpatient or outpatient treatment, mental health treatment or counseling, prescription and monitoring of medications, therapy for cognitive, mental, emotional or physical problems, or other procedures designed to reduce the effects of conditions such as deafness, blindness, severe mobility limitations, etc. Clinical Services generally are conducted with oversight from a Physician or Behavioral Health Professional.
Resident Services:Resident services are services open to all tenants, generally focused on supporting residents to achieve housing stability and access community resources. Organizations may also provide resident service programs with goals beyond housing stability, available to all residents, directed toward building personal assets of residents. These programs may address goals such as education (after school or extension service classes), earning capacity (job training or employment), physical or mental health (Alcoholics Anonymous, etc.), or personal wealth (Individual Development Accounts or money management classes).