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Office of Management & Finance


Phone: 503-823-5157

Arts Tax: 503-865-4278

111 SW Columbia St, Suite 600, Portland, OR 97201

More Contact Info

Pay and Park Program

Private parking facilities must be registered with the City before a penalty notice can be issued to a car that has parked without paying, parked past the expiration of paid-for parking or the time allowed to park in a non-pay lot. City Code requires informational and warning signs to be posted in order for a facility to be registered. The City can mediate disputes over penalty notices and the Code lists reasons for which the City may request the dismissal of a penalty. 

Portland City Code Chapter 7.25: Pay and Park and Non-Pay Private Parking Facilities


Complaints with a Lot Operator

If you have tried to resolve your complaint with the lot operator who issued you a parking penalty notice, but were unsuccessful, you may file an online complaint to this program.

Send written complaints to:
Revenue Division, Attention: Pay & Park Complaints, 111 SW Columbia St., Suite 600, Portland, Oregon 97201

Fax complaints to:  (503)279-2698. Email complaints to:

Your complaint must include the penalty notice number, your name, address, phone number, lot number, and the reason you believe that the penalty notice should not have been written or that the lot is in violation of the City Code


Administrative Rules

Administrative Rule 020.08-1 Parking Facility Registration Fees

In addition to the other requirements of PCC 7.24.020 F, an operator must submit a nonrefundable registration fee of $200.00 for the registration or renewal of each facility.  


Administrative Rule 020.08-2 Printed Expiration Times on Valet Tickets

Registered operators must be in compliance with the requirement in 7.24.020 C.11.b to have parking expiration time printed on all receipts and tickets no later than May 28, 2009.


Program contact:

Anne Holm
Phone: (503) 865-2488

Registered Private Parking Facilities

List of registered private parking facilities

Frequently Asked Questions

Pay & Park and Non-Pay Private Parking Facilties program help

Complaint Form

Submit your parking penalty notice complaint online