Arts Tax: 503-865-4278
111 SW Columbia St, Suite 600, Portland, OR 97201
Private parking facilities must be registered with the City before a penalty notice can be issued to a car that has parked without paying, parked past the expiration of paid-for parking or the time allowed to park in a non-pay lot. City Code requires informational and warning signs to be posted in order for a facility to be registered. The City can mediate disputes over penalty notices and the Code lists reasons for which the City may request the dismissal of a penalty.
If you have tried to resolve your complaint with the lot operator who issued you a parking penalty notice, but were unsuccessful, you may file an online complaint to this program.
Send written complaints to:
Revenue Bureau, Attention: Pay & Park Complaints, 111 SW Columbia St., Suite 600, Portland, Oregon 97201
Fax complaints to: (503)279-2698. Email complaints to: Anne.Holm@PortlandOregon.gov
Your complaint must include the penalty notice number, your name, address, phone number, lot number, and the reason you believe that the penalty notice should not have been written or that the lot is in violation of the City Code.
In addition to the other requirements of PCC 7.24.020 F, an operator must submit a nonrefundable registration fee of $200.00 for the registration or renewal of each facility.
Registered operators must be in compliance with the requirement in 7.24.020 C.11.b to have parking expiration time printed on all receipts and tickets no later than May 28, 2009.
Phone: (503) 865-2488
Porposed changes to Pay and Park and Non-Pay Private Parking Facilities. If you have any questions or comments, please respond to Anne.Holm@portlandoregon.gov before July 22, 2013
List of registered private parking facilities
Pay & Park and Non-Pay Private Parking Facilties program help
Submit your parking penalty notice complaint online