GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
A power outage has closed the Portland Building and Water Bureau 1st Floor Customer Service Walk-In Center until 8:00 am on December 11, 2013. Bill pay is available online, by phone or can be dropped off. We appreciate your patience.
We are dedicated to providing Portland with a safe and reliable water supply. Maintenance & Construction crews are on standby, ready to respond 24-hours a day, seven days a week to repair broken water mains and address water emergencies.
Over the weekend, Portland Water Bureau crews responded to hundreds of calls from customers. Most calls where related to frozen pipes inside the home. Customers are reminded that they can themselves take steps to reduce the possibility of frozen pipes.
The Portland Water Bureau provides the highest quality water, customer service and stewardship of the critical infrastructure, fiscal, and natural resources entrusted to our care. We enhance public health and safety and contribute to the economic viability and livability of the Portland metropolitan region. We are a recognized leader among water service agencies across the country.