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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Customer Service

  • The Monthly Statement Billing Option is Here!

    Customers who choose to participate in this new program will also utilize our paperless billing program, known as e-bill, where your bills will be sent to you electronically via email.

  • Meter Readers

    Electronic meter reading devices assist staff in gathering billing information. Please keep access to your meter clear.

  • Pay Your Bill By Phone

    Call 503-823-7770. Call Center staff is available Monday through Friday, 8 a.m.- 5 p.m.

  • Downtown Customer Service

    Pay your bill in person at our downtown location, 1120 SW 5th Avenue.

On Tuesday November 25, from 10 AM to 12 PM, there will be system maintenance done on our view/pay bill website. During this window of time, it will not be possible to view your account or make payments online; however, it will be possible to call (503) 823-7770 to pay on our automated line or with a Customer Service Representative. We apologize for any inconvenience this causes.

Am I a Portland Water Bureau customer?

Type in your address to determine if you receive water from the Portland Water Bureau.

Brochures and Bill Inserts

Sewer and Water Brochures

Financial Assistance

Read about the programs available to help you with your sewer and water bill.

Monthly Statements Billing Option is Here!

Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.

Report Service Problems

Info to report leaks and issues related to your service.