GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
Keeping your financial data secure is among the City’s highest priorities. Due to data security upgrades, we must change our payment options to meet new bank security requirements. As part of these upgrades we are required to discontinue the automatic payments we have with our customers.
You will know your Auto Pay agreement has been discontinued when you no longer see the words “DO NOT PAY” on your utility bill. Once your Auto Pay agreement has been discontinued, you will need to submit payment.
You can also set up automatic bill pay through your bank, credit union, or other financial institution, if it offers this service.
We are continually looking for ways to provide the best service to our customers. We understand that this change creates an inconvenience and we appreciate your patience during this transition.
City of Portland Utilities
Answers to your questions.
Policies that affect your sewer/water bill.
Type in your address to determine if you receive water from the Portland Water Bureau.
Sewer and Water Brochures
Read about the programs available to help you with your sewer and water bill.
Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.
Offering many ways to pay and manage your sewer/water bill.
Understand volume and base charges and follow links to sewer and stormwater management charges.
Info to report leaks and issues related to your service.
Get information and technical resources for using water efficiently and cost effectively.