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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Customer Service

  • The Monthly Statement Billing Option is Here!

    The monthly statement program provides a statement of charges each month, while maintaining a quarterly reading schedule.

  • Meter Readers

    Electronic meter reading devices assist staff in gathering billing information. Please keep access to your meter clear.

  • Pay Your Bill By Phone

    Call 503-823-7770. Call Center staff is available Monday through Friday, 8 a.m.- 5 p.m.

  • Downtown Customer Service

    Pay your bill in person at our downtown location, 1120 SW 5th Avenue.

Customer Alert - Our office will closed Thursday December 25th in observance of Christmas Day. The office will reopen Friday December 26th at 8:00 AM. For your convenience you may pay your bill online, or dial 823-7770 press 1, or you may leave a payment in the night box located outside the front door at 1120 SW 5th Ave Portland, OR 97204.

We apologize if you experience any inconvenience.


Am I a Portland Water Bureau customer?

Type in your address to determine if you receive water from the Portland Water Bureau.

Brochures and Bill Inserts

Sewer and Water Brochures

Financial Assistance

Read about the programs available to help you with your sewer and water bill.

Monthly Statements Billing Option is Here!

Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.

Report Service Problems

Info to report leaks and issues related to your service.