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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Join Our Team: Senior Risk Specialist, Administrative Assistant, Customer Service Supervisor

By Lindsay Wochnick Add a Comment

If you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Jobs Available at the Water Bureau

Position   Emp. Type   Salary   Closing Date
Senior Risk Specialist Full Time $5,496.00 - $7,330.00 Monthly Fri. 09/11/15 4:30 PM Pacific Time
 Administrative Assistant Full Time $4,106.00 - $6,324.00 Monthly Fri. 09/18/15 4:30 PM Pacific Time 
 Customer Service Supervisor Full Time $5,773.00 - $7,708.00 Monthly Mon. 09/21/15 4:30 PM Pacific Time 

Learn More about the Water Bureau 

For more information on jobs at the Water Bureau, contact the Water Administrative Manager at 503-823-1956 or by e-mail

Pirates of All Ages Invited to a Free Family Event

By Lindsay Wochnick Add a Comment

What do pirates and groundwater have in common?  Buried treasure!

Join the Portland Water Bureau and the Columbia Slough Watershed Council for Aquifer Adventure, a pirate-themed festival all about groundwater.

Saturday, September 12, 2015 
12:00 - 4:00 p.m.

Free! No registration is required.

Adjacent to the Portland Water Bureau Groundwater Pump Station
NE 166th at Airport Way
Portland, OR 97230
- Follow signs for parking -

This annual event focuses on groundwater protection and water conservation, including tips and tools for use at home. Groundwater from the Columbia South Shore Well Field serves as a secondary drinking water supply for Portland and much of the metro region. Groundwater is an important resource that makes Portland’s water system resilient to drought and extreme weather conditions now and into the future. This summer and fall, water from the Columbia South Shore Well Field is helping to keep Portland’s gardens growing and businesses bustling despite unusually hot and dry conditions across the region.  

Enjoy hands-on activities for all ages including a treasure hunt and aquifers made of ice cream.  Plus free t-shirts for the kids while supplies last.

All activities at the event are free with the exception of food items for purchase. Pirate dress, pirate lingo, and pirate swagger are highly encouraged. 

Additional information is available at

Portland Water Bureau Offices Closed Monday, September 7 in Observance of Labor Day

By Lindsay Wochnick Add a Comment

In observance of the Labor Day Holiday on Monday, September 7, Portland Water Bureau offices will be closed.

This includes the Customer Service Walk-In Service Center located on the first floor at 1120 SW Fifth Avenue, Portland, Oregon.

During the holiday, Water Bureau customers are invited to pay their bill in the following ways:

  • Online
  • By phone using a credit or debit card: Dial 503-823-7770, press 1
  • Drop off: Leave a payment in the Water Bureau's night box located outside the front door at 1120 SW 5th Avenue.

Customers are reminded to contact 503-823-7525 with questions regarding water quality or pressure. To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Customer Service

Fall 2015 Customer Newsletter

By Lindsay Wochnick Add a Comment

Fall 2015 Customer Newsletter

Each quarter, the Bureau of Environmental Services and the Portland Water Bureau offer important information on rebates, payment options, drinking water quality and water efficiency tips in printed inserts that accompany your sewer-stormwater-water bill. 

In the Fall 2015 statement, customers will find a newsletter highlighting the Water Bureau’s new director, the Portland Utility Board, monthly statements and paperless billing, how the Water Bureau’s working to prepare the water system for an earthquake, and more!

The Fall 2015 Customer Newsletter, along with the Winter, Spring, and Summer newsletters, can be accessed on the Water Bureau’s website.

Thank You David Shaff

By Lindsay Wochnick Add a Comment


After 37 years of service to the City of Portland and its residents, David G. Shaff has officially retired from his position as Water Bureau Administrator.

Hired to the City in 1978, David worked his first 25 years in the Bureau of Human Resources, primarily in Labor Relations. He was responsible for negotiating each of the City's collective bargaining agreements multiple times. David ended his tenure there as the City's Labor Relations Manager in 2003.

"I cannot describe how proud I am to have worked for the Portland Water Bureau these last 10 years,” says David. “My entire career at the City of Portland has been incredibly fulfilling and rewarding, but these last 10 years have been the most special.”

In 2004, he joined Commissioner Randy Leonard's staff as a policy advisor.

One year later, David was appointed Interim Administrator of the Portland Water Bureau and then appointed permanently in July 2006.

For the past 10 years, David served in that capacity, dedicated to delivering “the best drinking water in the world” to the Portland metropolitan area, keeping needs and desires of customers in the forefront of thoughts and actions, using ratepayer dollars wisely, and protecting the natural environment so its benefits were available to meet today and future generation’s needs.

While there were some bumps and frustrations along the way, David can easily say that he regarded time at the Water Bureau as “challenging, rewarding, and fulfilling.”

“I am most proud of the efforts the bureau has made toward preparing for a major seismic event,” says David. “While we can do more, we have hardened at least one conduit coming from the Bull Run Watershed into town including the Sandy River Crossing; we have built and are designing new terminal storage reservoirs that are intended to function even after “the big one”; we are designing a new crossing under the river to address the probability that several of our older crossings will fail; and we have built the necessary facilities (the EOC and Interstate Warehouse and office buildings) to protect the safety and well-being of our employees and ensure our continuity of operations after a major event. Most recently, I am very proud to have been involved in crafting an historic agreement with the Mt. Tabor Neighborhood Association regarding how we will maintain, repair, and preserve the reservoirs at Tabor into the future.”

Thank you David for your dedication and professionalism to the City, the Water Bureau, and the citizens of Portland. The Water Bureau wishes you the best of luck on your quest for new challenges, rewards, and fulfillment.