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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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NEWS RELEASE 07/09/14: Portland Water Bureau Returns to 100 Percent Bull Run Water

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This afternoon, July 9, 2014, the Portland Water Bureau returned to 100 percent Bull Run water after completing its maintenance operation that blended a small portion of water from its Columbia South Shore Well Field into the water distribution system. 

On June 30, the Portland Water Bureau detected a leak on one of the supply conduits from the Bull Run. The conduit was taken out of service to repair the leak, requiring the Portland Water Bureau to augment the Bull Run supply with drinking water from the Columbia South Shore Well Field. While using groundwater, the bureau took the opportunity to perform its annual maintenance operation of the groundwater system from July 7 to July 9. This replaces the maintenance run scheduled for August 2014. 

The routine maintenance is required due to the groundwater supply’s complex system composed of electric pumps, chemical feed systems, electronic controls and other equipment that must be operated regularly to identify maintenance needs. By doing this operation routinely, the bureau ensures the reliability of the system when needed, either in an emergency or to meet seasonal supply demands. 

It will take about 24 to 60 hours depending on your location for Bull Run water to move through the distribution system and reach you. Both sources of water are high quality water supplies which meet or surpass all federal and state drinking water regulations. 

To learn more about the Columbia South Shore Well Field, visit www.portlandoregon.gov/water/groundwater. Customers with water quality questions are encouraged to contact the Water Line at 503-823-7525.

Public Information 

TRAFFIC ADVISORY 07/09/14: One Lane of Westbound Traffic on SE Powell Blvd Closed July 10-11 for Street Restriping

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Official Traffic Advisory

The Portland Water Bureau will be closing one lane of westbound traffic on SE Powell Boulevard, between SE 97th and SE 100th avenues, beginning 9:00 pm on Thursday, July 10 and lasting until the early morning of Friday, July 11. The closure will allow crews to restripe the westbound lanes. The closure was previously scheduled for July 7-8 but was postponed.

For the overnight project, flaggers will direct both lanes of traffic safely around the work site. The Water Bureau advises motorists and bicyclists to use caution on SE Powell Boulevard in this area. Motorists and bicyclists should watch for construction workers, be ready for sudden stops and obey all traffic controls and flaggers. To avoid traffic delays, motorists should use alternate routes.

In June, crews finished the construction of a 23-foot wide by 40-foot long concrete vault under the westbound lane of SE Powell Boulevard, directly in front of the Central Church of the Nazarene. The vault houses complex piping connected to the city's new 25-million gallon underground reservoir atop Kelly Butte. The westbound lane that was previously excavated to make room for the vault has been restored; the final step in the process will be to restripe the lanes.

The Kelly Butte Reservoir will serve Portland's east-side water customers, and be a stopover to supply water to the Washington Park reservoir and southwest Portland area water storage tanks.

For additional information on the Kelly Butte Reservoir project, visit http://www.portlandoregon.gov/water/kellybutte.

Lindsay Wochnick
Public Information

**RESCHEDULED** TRAFFIC ADVISORY 07/03/14: One Lane of Westbound Traffic on SE Powell Blvd Closed July 7-8 for Street Restriping

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**Scheduled restriping work on SE Powell Boulevard rescheduled
for Thursday, July 10 and Friday, July 11.**

Official Traffic Advisory 

The Portland Water Bureau will be closing one lane of westbound traffic on SE Powell Boulevard, between SE 97th and SE 100th avenues, the evening of Monday, July 7 and the morning of Tuesday, July 8. The closure will allow crews to restripe the westbound lane. 

For the overnight project, flaggers will direct both lanes of traffic safely around the work site.  The Water Bureau warns motorists and bicyclists to use caution on SE Powell Boulevard in this area. Motorists and bicyclists should watch for construction workers, be ready for sudden stops and obey all traffic controls and flaggers. To avoid traffic delays, motorists should use alternate routes.

In June, crews finished the construction of a 23-foot wide by 40-foot long concrete vault under the westbound lane of SE Powell Boulevard, directly in front of the Central Church of the Nazarene. The vault houses complex piping connected to the city’s new 25-million gallon underground reservoir atop Kelly Butte. The westbound lane that was previously excavated to make room for the vault has been restored; the final step in the process will be to restripe the lane.

The Kelly Butte Reservoir will serve Portland’s east-side water customers, and be a stopover to supply water to the Washington Park reservoir and southwest Portland area water storage tanks.

For additional information on the Kelly Butte Reservoir project, visit http://www.portlandoregon.gov/water/kellybutte.  

Lindsay Wochnick
Public Information

Customer Service Call-Center and Walk-In Center Closed Friday, July 4

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The Portland Water Bureau's Customer Service Call-Center and Walk-In Center will be closed on Friday, July 4 in observance of Independence Day.  

The Customer Service Call Center and the Walk-In Center, located on the first floor of the Portland Building at 1120 SW 5th Avenue, will reopen on Monday, July 7 at 8:00 AM.

For your convenience you may pay your bill online, or pay by Visa or MasterCard by calling our automated payment system at 503-823-7770 and pressing 1. You may also leave a payment in the night box located outside the front door at 1120 SW 5th Avenue Portland, OR 97204.

We apologize for any inconvenience.

Customer Service

NEWS RELEASE 07/01/14: Portland Water Bureau to Run Groundwater Supply

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Official News Release

This afternoon, July 1, 2014, the Portland Water Bureau activated the groundwater wells in the Columbia South Shore Well Field.

On June 30, the Portland Water Bureau detected a leak on one of the 50-inch diameter supply conduits from the Bull Run watershed into the city. It will take about two days to repair the conduit. While the conduit is being repaired, the Portland Water Bureau will augment the Bull Run supply with drinking water from the Columbia South Shore Well Field.

"Thanks to careful planning and investment, we have two high quality sources of water available to us," said Portland Water Bureau Administrator David Shaff. "When there is a disruption in the Bull Run water system, it's tremendously comforting to know that we can turn to our Columbia South Shore Well Field as a back-up and supply all our customer’s needs.”

The groundwater system may contribute up to 30% of supply during the repairs. The bureau estimates that it will take two days to repair the leaking conduit. Once the conduit has been repaired, the bureau will take the opportunity to perform its annual maintenance operation of the groundwater system the week of July 7, replacing the maintenance run scheduled for August 2014. This will identify any additional maintenance needs and issues in the complex groundwater system that is composed of pumps, chemical feed systems, electronic controls, and accessory equipment.

By doing this maintenance operation, the bureau will ensure the reliability of the groundwater system when needed, either unexpectedly or to meet seasonal supply later in the summer or early fall. During the maintenance operation it is anticipated that the average contribution of groundwater to the system will be approximately 5% or less of the total daily water demand.

It will take about 24 to 60 hours for groundwater to move through the distribution system. The Columbia South Shore Well Field is a high quality water supply which meets or surpasses all federal and state drinking water regulations. Customers should not notice any difference in the taste of the water. The public will be notified when the well field is shut down and the water supply returns to 100% Bull Run water.

To learn more about the Columbia South Shore Well Field, visit www.portlandoregon.gov/water/groundwater    

Customers with water quality questions are encouraged to contact the Water Line at 503-823-7525.

Tim Hall
Public Information