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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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For Your Convenience, New 24/7 Phone Payment Option

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The Portland Water Bureau announces that you now have one more convenient option for paying your City of Portland utility bill. 

Simply call the Customer Service number printed on your bill -- (503) 823-7770 -- and select Option 1 to pay through the new automated payment system. You will need to have your account number handy. It’s located in the upper right hand corner of your bill. Then enter the first four digits of your home or business address to access the system via touch tone dialing.  

You will then be able to pay your bill with your Visa or MasterCard credit or debit card. The new option takes less than two minutes to complete. You can also find out the account balance, due date, and information about your last payment.

The Customer Service staff is still available during regular business hours to assist you. Within the automated payment system, you can also choose to be transferred to a live person.  

The automated system is especially convenient for our customers without computer access to the online payment system. The pay-by-phone option used during non-business hours makes it easy.

This new payment option is expected to increase efficiency while retaining maximum quality service levels.  We still feature Auto Pay and Electronic Billing, if you prefer, but we encourage you to try pay-by-phone.  

We appreciate your payment no matter how received.  

Kathy Koch
Director of Customer Service

Raise Your Awareness & Drive Safely Through Road Construction Work Zones

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 PWB workers move pipe
In 2011, Portland Water Bureau workers move pipe during the West Side Header water project.
Flaggers and cones helped move motorists safely past the site.

For many utility workers here in the City of Portland, their “office” is actually a road construction work zone.

To keep these workers and others safe, the Portland Water Bureau encourages citizens to drive carefully through road construction work zones. Caution in construction zones is vital for the safety of City of Portland workers as well as for drivers.

To help drivers, the Portland Water Bureau has these tips: 

  • Know the work zone signs. Orange warning signs are there to help you and other drivers move safely through roadway construction zones.
  • Obey flaggers. Flaggers are trained to move traffic safely through work zones, so pay attention to their direction.
  • Obey posted speed limits. Speeding through work zones is a major cause for accidents and injuries.  Many states have significantly increased fines for speeding.  Pay attention for reduced speed limits and slow down.
  • Pay attention to other drivers and objects. Keep a safe distance between your vehicle and traffic barriers, trucks, construction equipment and workers.  Watch out for sudden stops, merging traffic and other work zone dangers.
  • Stay focused and avoid distractions. Do not use cell phones or text while driving.   Avoid eating and other activities which may take your focus from the road.
  • Expect the unexpected. Stay alert for lane or road surface changes, possible mobile work zones and erratic driver behavior.
  • Keep your cool and be patient. Work zones are necessary to improve the roads for everyone and to meet community needs.

Remember, everyone plays a role in maintaining a safe work zone area during roadway construction.

Lindsay Wochnick
Community Information and Involvement

TriMet Line Bus Stop at SE Powell & Powell Garage Drive Relocated until 2015

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Detailed Map of TriMet's Bus Line 9
TriMet's Bus Line 9

TriMet has relocated the westbound bus stop at SE Powell Blvd. and Powell Garage Drive (Bus Line #9 Powell - Stop ID 4543). The passenger stop was relocated for public safety due to construction on the Portland Water Bureau’s new Kelly Butte reservoir. The new bus stop is located about one block east near SE Powell Blvd. and SE 99th Ave., and will stay in this temporary location until 2015.  Additional information on Bus Line #9 is available online.

For help in planning a trip or locating information on travel and walk times, transfers and cost, visit TriMet’s online trip planner.

The Portland Water Bureau began replacing the 10-million gallon above ground steel tank atop Kelly Butte in southeast Portland with a 25-million-gallon underground concrete reservoir in July 2012.  The new reservoir will be in the same general place, but will have a larger footprint. This project, and the new 50-million gallon reservoir now under construction at Powell Butte Nature Park, will allow the City of Portland to comply with federal safe drinking water requirements and reduce the seismic vulnerability of east side drinking water storage facilities.

The Kelly Butte Reservoir project is scheduled to be completed by the end of 2014. Process updates and photos are available on the Portland Water Bureau’s website.

Lindsay Wochnick
Community Information and Involvement

Local Bakery Makes Every Drop Count by Increasing Water Efficiency

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For many Portland area businesses, using water efficiently makes great business sense. With the rising costs of operations for some companies, conserving water is one way to reduce costs without compromising their products or services. 

In 2012, the Portland Water Bureau’s Water Efficiency Team worked with employees from the Helen Bernhard Bakery in NE Portland to identify a number of opportunities to optimize water use and institute conservation measures. As a result, the bakery has reaped both financial and environmental benefits, demonstrating that water conservation can improve the bottom-line. 

During the initial site survey, approximately 133,000 gallons per year in various facility and equipment leaks were discovered.  Leaks to a pre-rinse sprayer and toilets were repaired immediately. 

The Water Bureau Team also found that the majority of the bakery’s water consumption — more than 500,000 gallons per year — was being consumed to operate two water-cooled condensers serving the refrigeration and freezing units. The water-cooled condenser that served a walk-in refrigeration unit was replaced with an air-cooled model.  While the cost to replace this unit was expensive for the small business, it was made more cost-effective with the help of a $5,000 water efficiency incentive from the Portland Water Bureau. 

The investments that Helen Bernard Bakery made resulted in significant savings, estimated to be 486,000 fewer gallons annually — a cost savings of $12,500 a year.

Remember, water conservation—using water efficiently and avoiding waste—is a critical part of ensuring sustainable water supplies now and for future generations. 

Water Conservation Assessments
No-cost water conservation assessments are available to commercial, industrial, multi-family and institutional properties that are PWB customers. Once problem areas are located, the Water Efficiency Team will help businesses implement efficiency improvements by offering technical support and applicable rebates.  If your business would like a water conservation assessment, contact the Water Efficiency Program at (503) 823-4527, or email conserve@portlandoregon.gov

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Vault Construction Slows Traffic on SE Powell Blvd. at SE 147th Ave.

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A flagger keep traffic flowing safely.

Due to the construction of two large underground utility vaults on SE 147th Ave., traffic headed both east and west on SE Powell Blvd. may be slowed, or stopped briefly to allow vehicles to turn north onto SE 147th Ave., or to exit onto Powell Blvd. Currently underway, the work requires a 24-hour, seven day a week Local Access Only street closure of one block of SE 147th Ave. until June 2013. 

On this dead-end street, the work zone is near the corner, so three traffic flaggers must be stationed around-the-clock to allow residents, visitors and deliveries to safely come and go. The intersection is lighted at night for the safety of the flaggers.

One vault will contain a new water flow control valve being connected to an existing 48-inch diameter pipeline that serves the Powell Butte underground reservoirs. Once this water vault is completed, the contractor will move to the other side of the street to build another utility vault. This one will house an in-pipe four turbine hydropower system that will use the force of fast flowing water to generate clean, reliable and low-cost electricity. Portland is one of the first cities in the US to install this innovative in-pipe hydropower system. 

The Portland Water Bureau encourages motorists to use alternate routes away from the work zone to avoid any delays. The public’s patience and cooperation are appreciated as the Water Bureau works to upgrade the city’s century-old water system.

Tim Hall
Community Information & Involvement

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