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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Customer Service Call-Center and Walk-In Center Closed Friday, July 4

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The Portland Water Bureau's Customer Service Call-Center and Walk-In Center will be closed on Friday, July 4 in observance of Independence Day.  

The Customer Service Call Center and the Walk-In Center, located on the first floor of the Portland Building at 1120 SW 5th Avenue, will reopen on Monday, July 7 at 8:00 AM.

For your convenience you may pay your bill online, or pay by Visa or MasterCard by calling our automated payment system at 503-823-7770 and pressing 1. You may also leave a payment in the night box located outside the front door at 1120 SW 5th Avenue Portland, OR 97204.

We apologize for any inconvenience.

Customer Service

NEWS RELEASE 07/01/14: Portland Water Bureau to Run Groundwater Supply

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Official News Release

This afternoon, July 1, 2014, the Portland Water Bureau activated the groundwater wells in the Columbia South Shore Well Field.

On June 30, the Portland Water Bureau detected a leak on one of the 50-inch diameter supply conduits from the Bull Run watershed into the city. It will take about two days to repair the conduit. While the conduit is being repaired, the Portland Water Bureau will augment the Bull Run supply with drinking water from the Columbia South Shore Well Field.

"Thanks to careful planning and investment, we have two high quality sources of water available to us," said Portland Water Bureau Administrator David Shaff. "When there is a disruption in the Bull Run water system, it's tremendously comforting to know that we can turn to our Columbia South Shore Well Field as a back-up and supply all our customer’s needs.”

The groundwater system may contribute up to 30% of supply during the repairs. The bureau estimates that it will take two days to repair the leaking conduit. Once the conduit has been repaired, the bureau will take the opportunity to perform its annual maintenance operation of the groundwater system the week of July 7, replacing the maintenance run scheduled for August 2014. This will identify any additional maintenance needs and issues in the complex groundwater system that is composed of pumps, chemical feed systems, electronic controls, and accessory equipment.

By doing this maintenance operation, the bureau will ensure the reliability of the groundwater system when needed, either unexpectedly or to meet seasonal supply later in the summer or early fall. During the maintenance operation it is anticipated that the average contribution of groundwater to the system will be approximately 5% or less of the total daily water demand.

It will take about 24 to 60 hours for groundwater to move through the distribution system. The Columbia South Shore Well Field is a high quality water supply which meets or surpasses all federal and state drinking water regulations. Customers should not notice any difference in the taste of the water. The public will be notified when the well field is shut down and the water supply returns to 100% Bull Run water.

To learn more about the Columbia South Shore Well Field, visit    

Customers with water quality questions are encouraged to contact the Water Line at 503-823-7525.

Tim Hall
Public Information

Keep Water Handy this Fourth of July to Safely Extinguish Fireworks

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With the Fourth of July falling on a Friday this year, it can only mean one thing – an extended, weekend long celebration to include fireworks and lots of family-friendly fun. If so, the Portland Water Bureau encourages you to take extra precaution to ensure your holiday will be a blast but hazard free:

  • Keep a water hose, with the water turned on, nearby to douse fireworks or to put out fires. If you don’t have a hose, keep a bucket of water handy.
  • NEVER try to relight a firework that does not go off or misfires. Douse it with water.
  • Light fireworks on paved surfaces, as far away from buildings and flammable vegetation as you can get.
  • NEVER light fireworks inside a house, building or garage.
  • NEVER aim fireworks at other people, pets, cars, buildings, or trees and bushes.
  • Use only legal fireworks approved for Oregon, and always use them as directed.
  • Never attempt to alter or combine firework devices.

For additional information on using fireworks safely and the associated laws and regulations in Oregon, click here and visit the Oregon State Fire Marshal’s website.

Lindsay Wochnick
Public Information

TRAFFIC ADVISORY 06/27/14: One Lane of Westbound Traffic on SE Powell Blvd. Closed July 1-3 for Concrete-Island Construction

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Official Traffic Advisory

The Portland Water Bureau will be closing one lane of westbound traffic on SE Powell Boulevard between SE 97th and SE 100th avenues starting Tuesday, July 1 to Thursday, July 3.  The closure will be daily from 9:00 am to 4:00 pm in order to construct a concrete-island between the east and west bound lanes.

For the three-day project, flaggers will direct both lanes of traffic safely around the work site. The Water Bureau warns motorists and bicyclists to use caution on SE Powell Boulevard in this area. Motorists and bicyclists should watch for construction workers, be ready for sudden stops and obey all traffic controls and flaggers. To avoid traffic delays, motorists should use alternate routes.

In June, crews finished the construction of a 23-foot wide by 40-foot long concrete vault under the westbound lane of SE Powell Boulevard, directly in front of the Central Church of the Nazarene. The vault houses complex piping connected to the city’s new 25-million gallon underground reservoir atop Kelly Butte. To accommodate space for the vault construction work zone, the previous concrete island was removed. Crews will construct a new island which will again limit left-turn access into the church on SE Powell Boulevard.

The Kelly Butte Reservoir will serve Portland’s east-side water customers, and be a stopover to supply water to the Washington Park reservoir and southwest Portland area water storage tanks.

For additional information on the Kelly Butte Reservoir project, visit  

Lindsay Wochnick
Public Information

“Your Sustainable City” Shows Support at Good in the Hood Multicultural Festival

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For the 22nd year in a row, the annual Good in the Hood Multicultural Festival returns this weekend to North Portland. The event promises to delight with music, a parade, kid’s space and food vendors. This Rose Festival sanctioned event attracts tens of thousands of people each year.

The festival runs all weekend at Lillis-Albina Park/Harriet Tubman Middle School at N Flint and N Russell Streets.

Help yourself to information on multiple sustainability-focused programs the city offers to citizens.During the festival on Saturday, June 28, keep your eye out for the “Your Sustainable City” booth, staffed by City of Portland employees hailing from the Bureau of Planning and Sustainability and Portland Water Bureau.

At the booth, you will find information on multiple sustainability-focused programs the Bureau of Environmental Services, Portland Bureau of Transportation, Bureau of Planning and Sustainability, Bureau of Development ServicesPortland Parks & Recreation, and Portland Water Bureau offers to citizens, including transportation alternatives, water conservation, recycling, green building, parks services and more!

Please stop by and to learn how you and your family can implement practices that will lead to healthier living for the planet and its inhabitants, big and small.

Hope to see you there!

Judi Ranton
Water Efficiency

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