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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Customer Service Walk-In Center Closed November 11

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The Portland Water Bureau's Customer Service Walk-In Center will be closed on Tuesday, November 11 in observance of the Veterans’ Day holiday.

The Walk-In Center, located on the first floor of the Portland Building at 1120 SW 5th Avenue, will reopen on Wednesday, November 12 at 8 a.m.

For your convenience you may pay your bill online, or pay by Visa or MasterCard by calling our automated payment system at 503-823-7770 and pressing 1. You may also leave a payment in the night box located outside the front door at 1120 SW 5th Avenue Portland, OR 97204.

We apologize for any inconvenience.

Customer Service

Report Details Capital Projects that Maintain, Improve Water Infrastructure

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The Portland Water Bureau has published the Fiscal Year (FY) 2013-14 Capital Improvement Plan Annual Report (CIPAR) and Appendix.

Developed by Capital Improvement Planning Supervisor Jeff Winner and Principal Management Analyst Van Le in the CIP Planning Group, the report strives to: 

  1. Increase capital project transparency and accountability.
  2. Provide current status details for major (those with a total budget of $500,000 or more) and minor projects recording costs during FY 2013-14.
  3. Summarize the bureau’s progress on its capital projects in the past fiscal year.
  4. Lay the groundwork for upcoming budget discussions for continuing projects.

In the main report, information on each of the Water Bureau’s major projects includes the project’s scope, schedule, budget, expenditures, and forecasts for future expenditures.  Major projects highlighted in the report include: Dam 2 Tower Project, Alder Creek Fish Passage, Carolina Pump Station Main Extension, Forest Park Low Tank, Powell Butte Reservoir 2, Kelly Butte Reservoir, Mount Tabor Reservoir Adjustments, and the Washington Park Reservoir Adjustments.

There is also a separate Appendix of smaller projects that fall below the $500,000 threshold.

Since FY 2010-11 when the Water Bureau inaugurated the CIPAR, CIP Planning employees have drawn on the expertise of colleagues from the bureau's Administration, Finance and Support Services, and Resource Protection and Planning work groups. These partnerships help to ensure efficient and expedited data collection and quality, a user-friendly presentation, and a quick turnaround of reportable information.

Access the Water Bureau’s complete FY 2013-14 CIP Annual Report and Appendix and previous CIPAR reports at

Lindsay Wochnick
Public Information

TRAFFIC ADVISORY 11/03/14: One Lane of SW Terwilliger Boulevard at SW Nebraska Street Closed This Week

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A Portland Water Bureau water main installation project will impact one traffic lane on SW Terwilliger Boulevard, between SW Nebraska Street and SW Capitol Highway for two weeks, starting November 5, 2014.

Approximately 600 feet of the northbound lane of SW Terwilliger Boulevard will be closed from 7:00 a.m. to 3:00 p.m. on Wednesday, November 5. The closure is scheduled to end at 3:00 p.m. on Friday, November 7. All lanes of traffic will reopen for the weekend.

Final road restoration on this same stretch of SW Terwilliger Boulevard is slated to begin on Monday, November 10 and continue through the week, under dry weather conditions. Grinding and paving will alternate between the southbound and northbound lanes.

Motorists and bicyclists are urged to use alternate routes, remember to drive slowly, and exercise caution when traveling in the construction area.

Project information can be found online at

Terry Black
Public Information

Join Our Team: Senior Financial Budget Analyst

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If you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you. The Portland Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs. 

The Portland Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace. 

Join our team!

Senior Financial Budget Analyst
Closing Date & Time: Monday, November 24, 2014 at 4:30 PM Pacific Time
Salary: $5,654.00 - $7,550.00 Monthly
Job Type: Full Time
Location: Portland Building, 1120 SW 5th Ave, Oregon

Applications for this position will be accepted, on-line, until 75 applications have been received, but will close no later than 4:30 pm, on Monday, November 24, 2014. The City of Portland's, Water Bureau is seeking a Senior Financial Budget Analyst. The Senior Financial Budget Analyst is responsible for performing complex financial, budgetary, policy, and operational analysis associated with the development, reporting, and monitoring of bureau’s operating and capital budgets and working within an SAP financial system framework. The position is expected to work closely and collaboratively with bureau staff in various work groups to coordinate and develop the Bureau’s budget submittal and make sound business and financial decisions. Work requires a thorough understanding of budgetary and financial analysis principles, methods and techniques; sound and objective policy analysis; professional judgment in selecting appropriate analytical methods in developing proposals and recommendations and the ability to present fact-based information and recommendations. The Senior Financial Budget Analyst is expected to carry out individual responsibilities with initiative, independence, and creativity while exercising sound professional judgment and excellent communication skills. 

For additional job information and to apply, START HERE.

Contact Chaunci King, Senior Human Resources Analyst with the Bureau of Human Resources, by e-mail or at 503-823-4034.

Lindsay Wochnick
Public Information

NW Portland Reservoir Project Complete

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The 1.3-million gallon Forest Park Low Reservoir underground drinking water reservoir, located on City property off NW Skyline Boulevard near NW Hawkins Boulevard, was connected to the live water system and became fully operational in August 2014. 

Clearing and grubbing site Soil nails

Preliminary work to construct the reservoir and adjacent 1,408 square-foot pump station began in October 2012. In just three months, with oversight from the Portland Water Bureau, Contractor Emery & Sons Construction, Inc. had cleared and grubbed the site, built a maintenance access road, and excavated the site for the reservoir and pump station. To temporarily stabilize the soil slope during construction, 320 soil nails were drilled and then grouted directly into the side of the hill. 

50-ft walls Interior columns Steel cable wrap

By the end of 2013, the 73-foot diameter reservoir had taken shape. Built approximately 41 feet into the ground, the reservoir’s 50-foot walls and concrete floor were reinforced with rebar, and the roof supported by nine concrete interior columns. The outside of the reservoir was strengthened with a tensioned wrap of steel cable and shotcrete applications. 

Roof  November 2013 aerial photo of reservoir

In early 2014, the intricate system of piping underwent pressure testing to ensure the integrity of the pipes and joints within the pipeline.

Backfilling around reservoir Build and backfill around pump house

Concurrently, the walls and floor of the pump station were constructed and then crews worked to backfill around the rectangular-shaped pump station with gravel. 

May 2014 aerial photo of reservoir

By this summer, the pipeline running from the reservoir was connected to the water main under NW Skyline Boulevard. Crews continued backfilling the reservoir while it was filling with water. The pump station build was completed, and crews repaved about 150-feet of roadway at the NW Hawkins and NW Skyline Boulevards intersection. 

July 2014 aerial photo of reservoir

The reservoir soon disappeared from site, after being covered and compacted with layers of soil and growing native grasses. The project was fully completed in August 2014.

The Forest Park Low Reservoir will provide additional storage and serve customers in the Northwest Hills service areas. Alongside the Mt. Calvary and Greenleaf Tanks, the Forest Park Low Reservoir will strengthen the overall supply system in the Northwest Hills, offering more operational flexibility and a better ability to meet peak day and fire flow demands now and into the future.

Lindsay Wochnick
Public Information