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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Portland Water Selects Innovyze Smart Water Network Modeling Technology

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The Portland Water Bureau has selected InfoWater software to support the bureau’s water distribution network modeling and management needs.

The new software, developed by Innovyze, will replace software the Water Bureau has utilized for 20 years and will further enable the bureau to address critical planning, design, operational, and water quality issues. 

InfoWater is an example of hydraulic network analysis software. This type of specialized software will offer Water Bureau staff in the Operational Analysis, Engineering Planning, Engineering Design, and Water Quality Compliance Groups the tools to: 

  • Model the water system’s pipe network and simulate its behavior.  For example, it can simulate what pressure and flow should be at any point in the system, based on given operating parameters at one moment in time (which valves are open/closed, how much water is in the reservoirs and tanks, etc.). 
  • Simulate the water system’s pipe network behavior over an extended time period.  The InfoWater software will be able to simulate time-based operation of the full water system over a 10- to 15-day period. This capability is very important for simulating water age within the system, or for determining how flow from our Groundwater source might travel through the system during a transition, for example.
  • Model and analyze system behavior for shutdowns, water quality events, and operational changes.
  • Assist in designing new infrastructure.

Additional benefits of the InfoWater software include: 

  • Runs inside the GIS system, offering the convenience of GIS tools.  For example, the older software didn’t store street names, so when searching for a specific address in the network model, both systems had to be open side-by-side and to visually compare shapes. The GIS provides many other spatial-analysis and mapping tools that the older software didn’t offer.
  • Directly imports and exports network model data in EPANET format.  EPANET is basic hydraulic network modeling software available for free from the US EPA.  The EPANET file format has become the world standard for exchanging network model files.  Because the old software was not able to read and write EPANET files, Operational Analysis staff developed a translator that lets them move data from the old format into EPANET, where the new software can read it.
  • The new software provides many bonus features, such as automated fire-flow calculations, energy cost analysis, and valve criticality analysis. 

According to staff in the Operations Group, InfoWater will offer the Water Bureau valuable tools for planning, designing, and operating the infrastructure.  The Water Bureau will be transitioning to the new software over the next year or so – learning the new software and moving data links from the old to the new format. This is definitely an investment in many years of water system excellence. 

The Portland Water Bureau joins Seattle Public Utilities, City of Atlanta, and many other large water utilities in using this product.

Alder Creek Fish Passage Projects Completed

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Implementation of the Bull Run Water Supply Habitat Conservation Plan (HCP) reached another milestone this summer with the completion of a second fish ladder outside of the Bull Run watershed on Alder Creek, which is a large tributary to the Sandy River. 

In the HCP, the Portland Water Bureau committed to constructing fish ladders at two locations on Alder Creek to improve passage for steelhead, coho salmon, and other native fish. Last year, a fish ladder was installed at the waterfall under the Highway 26 Bridge. This summer, the Water Bureau, in cooperation with the City of Sandy and state and federal agencies, completed the installation of a second fish ladder further upstream at the City of Sandy’s water intake structure. This location was chosen because the water diversion structure had blocked passage for juvenile native fish like steelhead, coho salmon, and trout during the summer months.

Before construction, a splash-board dam blocked juvenile fish at the City of Sandy’s water intake structure.

The fish ladder, consisting of four pre-cast concrete vaults, was attached to the existing diversion structure. Two vaults were inserted in a slot behind a concrete wall on the right bank (facing downstream) and rest on the existing concrete apron. Two other vaults rest on a poured concrete foundation and connect to the other vaults.  Altogether, the vaults serve as steps with flowing water.  They have notches and stainless steel weir plates to provide appropriate fish passage conditions. 

After construction, the completed fish ladder allows fish passage during the summer months.

The two regulating agencies that provided input into and approved the fish passage design for this project were the federal National Marine Fisheries Service (NMFS) and the state of Oregon Department of Fish and Wildlife. The project design was by Firwood Design Group located in Sandy, Oregon.

The Water Bureau will monitor the two fish ladders on Alder Creek to see how they work under various flow conditions. The fish passage improvements at the site were designed to withstand a 100-year flood event.

This project is one of 49 measures the City committed to implement when it approved the Bull Run Water Supply HCP in October 2008. The HCP is a 50-year plan to protect and improve aquatic habitat in the lower Bull Run River and throughout the Sandy River basin while continuing to manage the Bull Run watershed as Portland’s primary water supply.

City of Portland’s 28th Annual Fix-It Fair Season Starts this Weekend!

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Don’t miss the first of three Fix-It Fairs of the 2014-2015 season this Saturday, November 22 at Parkrose High School, 12003 NE Shaver Street, from 9:30 am to 3:00 pm.

These free City of Portland events are designed to help you create a healthy home while saving you money and connecting you to helpful resources in your community. While you are there, don’t forget to visit the Portland Water Bureau’s table where our staff can advise you on ways to save water and lower your bill.

What you'll find at a Fix-It Fair
Ongoing exhibits and hourly workshops on topics such as:

  • Water and energy savings
  • Safe and healthy home
  • Food and nutrition
  • Neighborhood and community resources
  • Recycling
  • Weatherizing your home
  • Gardening and growing your own food
  • Yard care and composting
  • Free blood lead testing


  • Free giveaways
  • Hourly door prizes
  • Free professional childcare
  • Free lunch
  • Free bike repair

2014-15 Fix-It Fair Season

Saturday, November 22, 2014
9:30 a.m. – 3 p.m. 
Parkrose High School 
12003 NE Shaver St
Portland, OR 97220

Saturday, January 24, 2015
9:30 a.m. – 3 p.m. 
Rosa Parks Elementary School  
8960 N Woolsey Ave
Portland, OR 97203

Saturday, February 21, 2015
9:30 a.m. – 3 p.m. 
David Douglas High School 
1001 SE 135th Ave
Portland, OR 97233

Additional Resources

  • Visit the Bureau of Planning and Sustainability’s webpage for additional resources and information on the upcoming Fix-It Fair.
  • Portland Water Bureau customers can get water efficiency information at any time by calling 503-823-4527. Visit us online at

Hope to see you there!

Judi Ranton
Water Efficiency

TRAFFIC ADVISORY 11/19/14: Water main work will close northbound lane of SW Terwilliger Blvd., north of SW Capitol Hwy. this weekend

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A contractor for the Portland Water Bureau will work this weekend on the traffic island at SW Terwilliger Boulevard and SW Capitol Highway. The work will begin on Friday, November 21 at 6:30 p.m. and run through the weekend, during both daylight and nighttime hours until it is completed.

The northbound lane will be closed for approximately 200 feet and flaggers will direct traffic around the construction zone. The night work is necessary in order to maintain two lane access to Oregon Health Science University hospital during weekdays as required by the Portland Bureau of Transportation. 

Motorists and bicyclists are urged to use alternate routes, remember to drive slowly, and exercise caution when traveling in the construction area. 

Project information can be found online at

Terry Black
Public Information


Customer Service Walk-In Center Closed November 27-28, Reopens December 1

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The Portland Water Bureau's Customer Service Walk-In Center will be closed on Thursday, November 27 and Friday, November 28 in observance of the Thanksgiving holiday.

The Walk-In Center, located on the first floor of the Portland Building at 1120 SW 5th Avenue, will reopen on Monday, December 1 at 8 a.m. 

For your convenience you may pay your bill online, or pay by Visa or MasterCard by calling our automated payment system at 503-823-7770 and pressing 1. You may also leave a payment in the night box located outside the front door at 1120 SW 5th Avenue Portland, OR 97204.

We apologize for any inconvenience.

Customer Service