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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Portland Water Bureau Offices Closed January 18 in Observance of the Martin Luther King, Jr. Holiday

By Lindsay Wochnick Add a Comment

In observance of the Martin Luther King, Jr. holiday, Portland Water Bureau offices will be closed on Monday, January 18, 2016.

This includes both the Customer Service Call Center and the Customer Service Walk-In Service Center located on the first floor at 1120 SW Fifth Avenue, Portland, Oregon. Offices will reopen on Tuesday, January 19, 2016 at 8 a.m.

During the holiday, Water Bureau customers are invited to pay their bill in the following ways:

  • Online
  • Drop off: Leave a payment in the Water Bureau's night box located at 1120 SW 5th Avenue to the left of the building's front doors

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Some Bubblers Will Be Turned Back On in Downtown Core

By Jaymee Cuti Add a Comment

UPDATE -- Jan. 12, 2016

The Portland Water Bureau will begin turning on most Benson Bubblers in the downtown core beginning tomorrow, Jan. 13 because long range weather forecasts predict warmer temperatures.

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UPDATE -- Dec. 30, 2015
Nearly all Benson Bubblers will be shut off throughout the city because of cold temperatures and wind.

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On Tuesday, Dec. 29, the Portland Water Bureau will begin a shut-off of the city's Benson Bubbler drinking fountains because of predicted cold temperatures and wind, which can cause safety hazards on sidewalks for pedestrians. Bubblers are turned off by hand.

A few bubblers will be will be kept on – including one at Fifth Avenue and West Burnside Street, one on the waterfront near the west end of the Steel Bridge and one under the Burnside Bridge – to provide water to those who rely on them as their primary water source.

Once temperatures warm up, all of the iconic bubblers will be turned back on.

Main breaks, service leaks and frozen water meters can also occur as a result of cold weather. If you observe running water in the street, believe you are not receiving water from your meter, or experience an urgent water problem, please contact the Portland Water Bureau's 24/7 Emergency Hotline at 503‐823‐4874.

For more information on the Benson Bubblers, visit www.portlandoregon.gov/water/bensonbubblers.

SW Nevada Street Traffic Restrictions from January-April

By Teresa Black Add a Comment

As part of the Hannah Mason Pump Station construction project, crews will be excavating along SW Nevada Street in Southwest Portland for the next three-four months. Excavation will begin January 12, 2016. SW Nevada Street between SW Macadam Boulevard and SW Virginia Avenue will be restricted to local traffic but the north driveway of the shopping center will remain open. Traffic using that driveway to exit will not be able to turn right on SW Nevada Street.  See map for traffic restrictions on SW Nevada Street.  Zupan’s Markets and all area businesses will remain open during construction.
SW Nevada Traffic Restrictions
As with any construction project, safety is our first priority. Please obey flaggers and all construction signs.

Project Information:
The Hannah Mason Pump Station is being built to replace the aging Fulton Pump Station on SW Nevada Street. Work began in March 2015 and will continue into fall of 2016. The Water Bureau is working closely with Portland Parks & Recreation and other local agencies to coordinate this project with ongoing operations and other projects in the area. We will keep neighbors, local businesses and other stakeholders updated as work progresses.

For more information, call Sam Beresky or Kenya Williams at 503-235-5881 or visit the project website: https://www.portlandoregon.gov/water/hannahmason

Northbound Lane of SE 17th Avenue Closed Between SE Center and SE Rhone Streets

By Teresa Black Add a Comment

January 7, 2016 - The northbound lane of SE 17th Avenue between SE Center and SE Rhone streets is closed this morning due to a water main break. Portland Water Bureau crews are on-site making repairs.

The size, age and material of the broken water main is unknown at this time, and no customers are out of service at this time.

Motorists, bicyclists and pedestrians are urged to use caution when traveling in the area.

It’s Fix-It Fair Season!

By Lindsay Wochnick Add a Comment


Water Bureau employees provide water-saving resources at a Fix-It Fair in 2015.

Upcoming Fix-It Fairs
Saturday, Jan. 23, 2016
9:30 a.m. to 3 p.m.
Ron Russell Middle School
3955 SE 112th Ave., Portland, OR 97266

Saturday, Feb. 20, 2016
9:30 a.m. to 3 p.m.
George Middle School
10000 N Burr Ave., Portland, OR 97203
¡Clases en español!

The Portland Water Bureau is a proud sponsor of the City of Portland’s Fix-It Fairs.

A Fix-It Fair is a free event with exhibits and workshops that cover topics including water and energy savings, food and nutrition, recycling, home weatherization, gardening and growing food, yard care and composting, and transportation.

Attendees can also get free lead blood testing, free lunch, free professional childcare, and hourly door prizes. Free minor bike tune-ups and flat-tire repairs are available for students and families.

Fix-It Fairs are presented by the Bureau of Planning and Sustainability with support from the Energy Trust of Oregon, Pacific Power, the Portland Water Bureau, and KUNP Univision.

For more information about Fix-It Fairs, visit www.portlandoregon.gov/bps/fif.