GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
Account Policies
Account Management Policy
Basic information about billing and payments, financial assistance and customer rights.
Leak Adjustment Policy
Guidelines for bill adjustments due to property side leaks.
Rights and Billing Appeals
Information on customers rights and appeals, and how billing concerns are addressed.
Water Quality Credits
Goodwill adjustments to compensate for minor expenses caused by dirty water.
Collection of Personal Information
Your account information and how we protect it.