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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Account Policies

Account Management Policy

Basic information about billing and payments, financial assistance and customer rights.

Collection of Personal Information

Your account information and how we protect it.

Leak Adjustment Policy

Guidelines for bill adjustments due to property side leaks.

Rights and Billing Appeals

Information on customers rights and appeals, and how billing concerns are addressed.

Water Quality Credits

Goodwill adjustments to compensate for minor expenses caused by dirty water.

Heartbleed Security Notice

A serious security vulnerability known as "Heartbleed" was recently discovered in OpenSSL, a popular software library commonly used by many websites on the internet to encrypt communication between a user's computer and a web server. is NOT affected by this vulnerability as it does not use the OpenSSL software library. Please rest assured we are dedicated to protecting your security on this website.