Skip to Main Content View Text-Only

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Account Policies

Account Management Policy

Basic information about billing and payments, financial assistance and customer rights.

Collection of Personal Information

Your account information and how we protect it.

Leak Adjustment Policy

Guidelines for bill adjustments due to property side leaks.

Rights and Billing Appeals

Information on customers rights and appeals, and how billing concerns are addressed.

Water Quality Credits

Goodwill adjustments to compensate for minor expenses caused by dirty water.