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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Customer Service

  • The Monthly Statement Billing Option is Here! The monthly statement program provides a statement of charges each month, while maintaining a quarterly reading schedule.

  • Meter Readers Electronic meter reading devices assist staff in gathering billing information. Please keep access to your meter clear.

  • Pay Your Bill By Phone Call 503-823-7770. Call Center staff is available Monday through Friday, 8 a.m.- 5 p.m.

  • Downtown Customer Service Pay your bill in person at our downtown location, 1120 SW 5th Avenue.

Customer Alert

Our office will be closed Monday September 7, 2015 in observance of the Labor Day holiday. The office will reopen at 8:00 am on Tuesday September 8, 2015. For your convenience you may pay your bill online, pay by phone by dialing 823-7770 and press 1, or leave your payment in the night box located outside the front door at 1120 SW 5th Ave, Portland, OR 97204.

We apologize for any inconvenience.

Am I a Portland Water Bureau Customer?

Type in your address to determine if you receive water from the Portland Water Bureau.

Brochures and Bill Inserts

Sewer and Water Brochures

Financial Assistance

Read about the programs available to help you with your sewer and water bill.

Monthly Statements Billing Option is Here!

Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.

Pay & Manage Your Sewer/Water Bill

Offering many ways to pay and manage your sewer/water bill.

Report Service Problems

Info to report leaks and issues related to your service.

Water Efficiency Resources

Get information and technical resources for using water efficiently and cost effectively.