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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Billing cycle & late payment fees

Late payment fees reflect the actual cost of service.

Fees are charged to an account based on the following billing cycle:

 

Day  0:  Bill date  
Day 21: Due date

Customers unable to pay the balance in full may contact Customer Service to inquire about payment options. 

Day 28: Carrying charge applied   1% of past due amount
Day 35: Reminder Late Fee notice issued   $ 5.00
Day 42: Pre Shut-Off / Urgent Late Fee notices issued   $10.25
Day 49: Last Chance Notice Late Fee authorized    $15.00 when delivered

Day 56: Shut Off Authorization Late Fee

  $71.25

After next read: Illegal usage & lock meter (in addition to the commodity rate charged for usage).    $50.50
Approximately 14 days later:  Removal of meter, spacer or standpipe if unauthorized usage continues and payment arrangements are not made. 

  $160.00

Minimum charge for crimping/freezing or uncrimping/unfreezing service of water supply line if tampering with water service occurs after meter removal.

  $750.00  

Returned payment charge

  $ 35.00

 

Related sites:

Payment arrangements & financial assistance discounts and services.

Heartbleed Security Notice

A serious security vulnerability known as "Heartbleed" was recently discovered in OpenSSL, a popular software library commonly used by many websites on the internet to encrypt communication between a user's computer and a web server.

PortlandOregon.gov is NOT affected by this vulnerability as it does not use the OpenSSL software library. Please rest assured we are dedicated to protecting your security on this website.