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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Customer Service Walk-In Center Closed Monday, September 1

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The Portland Water Bureau's Customer Service Walk-In Center will be closed on Monday, September 1 in observance of the Labor Day holiday.

The Walk-In Center, located on the first floor of the Portland Building at 1120 SW 5th Avenue, will reopen on Tuesday, September 2 at 8:00 a.m.

For your convenience you may pay your bill online, or pay by Visa or MasterCard by calling our automated payment system at 503-823-7770 and pressing 1. You may also leave a payment in the night box located outside the front door at 1120 SW 5th Avenue Portland, OR 97204.

We apologize for any inconvenience.

Customer Service

Water-Efficient Plants for Gardeners in the Willamette Valley

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One of the central tenets of water-wise landscaping is choosing the right plant for the right place. This is done by understanding how sun, shade, and soils vary across different areas in your landscape and by grouping plants with similar watering needs.

To help choose the right plants for your yard, download, pick up, or request a copy of the Water-Efficient Plant guide. It is a colorful guide designed to make choosing water-efficient trees, shrubs, perennials, and ground covers easy! Please note that it includes both native and non-native (but well adapted) plants to our region.

Get your plant guide by:

To see more water-efficient plants, visit our water-wise demonstration garden at 1017 NE 117th, corner of NE 117th and Holladay. Here are some of the plants in this garden:

 Water-efficient plants
From left to right: Weigelia "My Monet", Rudbeckia fulgida "Goldstrum", Berberis thunbergii "Bagatelle"

For more information, visit the Portland Water Bureau’s webpage dedicated to water-efficiency. 

Water-Efficiency Team

Commissioner Fish Accepts ALS Ice Bucket Challenge

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On August 25, Portland Water Bureau Administrator David Shaff poured an ice cold bucket of Bull Run water on Commissioner Nick Fish for the ALS ice bucket challenge. The water was absorbed in a bioswale.

The Commissioner was challenged by Oregon State Treasurer Ted Wheeler. Commissioner Nick proceeded to challenge Commissioner Amanda Fritz, Metro Councilor Sam Chase, and Director of the Bureau of Environmental Services Dean Marriott!

Jaymee Cuti
Public Information

Keep Your Lawn Green, Healthy & Water-Efficient with a Knowledgeable Irrigation Contractor

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Installing and maintaining an efficient automatic irrigation system is often more complex than the average homeowner is prepared for. In-ground automatic sprinkler systems require regular maintenance, and sometimes hiring a knowledgeable irrigation contractor is the smart thing to do to ensure the irrigation system continues to perform. 

The Portland Water Bureau has resources available to help customers select a qualified and knowledgeable irrigation contractor: 

  • View a list of landscape and irrigation contractors who are licensed in the State of Oregon, certified by the Irrigation Association (IA), and partners with the US Environmental Protection Agency (EPA) WaterSense Program. The Portland Water Bureau lists these contractors in order to provide customers with information regarding WaterSense labeling by EPA of contractors in Oregon. By listing them, the Portland Water Bureau does not recommend and/or endorse the listed contractors.
  • For a complete list of WaterSense Irrigation Contractors please visit
  • View an online brochure developed by the Regional Water Providers Consortium on how to select an irrigation contracting business.

For further information on saving water outdoors or to request a hard copy of either of the documents mentioned above, visit or call 503-823-4527.

Water Efficiency Team

TRAFFIC ADVISORY 08/19/14: Lane closure on SW Capitol Highway at SW Terwilliger Boulevard rescheduled for August 20

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The westbound lane of SW Capitol Highway at the intersection of SW Terwilliger Boulevard will be closed tomorrow, Wednesday August 20, 2014 from 9 am to 3 pm, not today, August 19, as reported last night. Workers will close the lane to begin repairs to a broken sewer pipe damaged during water main construction.

Flaggers are stationed to pass traffic through safely. Motorists are reminded to stay alert and use caution as traffic may suddenly stop. Alternate routes are encouraged for motorists to avoid traffic delays.

For more information, visit

Terry Black
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