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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Pay & Manage Your Sewer/Water Bill

  • Friendly Customer Service Staff Our staff are trained to help you in an efficient and friendly manner.

Customer Alert

Our office will be closed Thursday November 26 and Friday November 27, 2015 in observance of the Thanksgiving holiday. The office will reopen at 8:00 am on Monday November 30, 2015. For your convenience you may pay your bill online or leave your payment in the night box located outside the front door at 1120 SW 5th Ave, Portland, OR 97204.

We apologize for any inconvenience.

Notice to our Auto Pay Customers:

Keeping your financial data secure is among the City’s highest priorities. Due to data security upgrades, we must change our payment options to meet new bank security requirements. As part of these upgrades we are required to discontinue the automatic payments we have with our customers.

You will know your Auto Pay agreement has been discontinued when you no longer see the words “DO NOT PAY” on your utility bill. Once your Auto Pay agreement has been discontinued, you will need to submit payment.

You may:

• Pay online at; or

• Mail a check to PO Box 4216, Portland, OR 97208-4216; or

• Call a Customer Service representative at 503-823-7770, Monday through Friday from 8:00 a.m. – 5:00 p.m.; or

• Make payment in person at 1120 S.W. Fifth Ave.


You can also set up automatic bill pay through your bank, credit union, or other financial institution, if it offers this service.

We are continually looking for ways to provide the best service to our customers. We understand that this change creates an inconvenience and we appreciate your patience during this transition.

Thank you,

City of Portland Utilities


Go green and sign up for paperless billing.

In-Person or By Mail

Make payments on your water/sewer bills up until the due date.

Pay Online

Submit credit/debit card or bank payments here.