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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Account Policies

Water Quality Credits Policy

Goodwill adjustments to compensate for minor expenses caused by dirty water.

Collection of Personal Information Policy

Your account information and how we protect it.

Leak Adjustment Policy

Guidelines for bill adjustments due to property side leaks.

Account Management Policy

Basic information about billing and payments, financial assistance and customer rights.

Rights and Billing Appeals Policy

Information on customers rights and appeals, and how billing concerns are addressed.