Late payment fees reflect the actual cost of service.
Fees are charged to an account based on the following billing cycle:
|Day 0: Bill date|
|Day 21: Due date||
Customers unable to pay the balance in full may contact Customer Service to inquire about payment options.
|Day 28: Carrying charge applied||1% of past due amount|
|Day 35: Reminder notice issued||$ 5.00|
|Day 42: Pre Shut-Off / Urgent notices issued||$ 10.00|
|Day 49: Last Chance Notice authorized||$ 15.00 when delivered|
Day 56: Shut Off Authorization
|After next read: Unauthorized usage fee if meter tampering is discovered after shut off.||$ 50.00|
|Approximately 14 days later: Removal of meter if unauthorized usage continues and payment arrangements are not made.||
|Minimum charge for crimping/freezing or uncrimping/unfreezing service of water supply line if tampering with water service occurs after meter removal.||
|Returned payment charge||