Billing cycle & late payment fees
Late payment fees reflect the actual cost of service.
Fees are charged to an account based on the following billing cycle:
| Day 0: Bill date | |
| Day 21: Due date |
Customers unable to pay the balance in full may contact Customer Service to inquire about payment options. |
| Day 28: Carrying charge applied | 1% of past due amount |
| Day 35: Reminder notice issued | $ 5.00 |
| Day 42: Pre Shut-Off / Urgent notices issued | $ 10.00 |
| Day 49: Last Chance Notice authorized | $ 15.00 when delivered |
|
Day 56: Shut Off Authorization |
$ 65.00 |
| After next read: Unauthorized usage fee if meter tampering is discovered after shut off. | $ 50.00 |
| Approximately 14 days later: Removal of meter if unauthorized usage continues and payment arrangements are not made. |
$150.00 |
| Minimum charge for crimping/freezing or uncrimping/unfreezing service of water supply line if tampering with water service occurs after meter removal. |
$730.00 |
| Returned payment charge |
$ 35.00 |
Related sites:
Payment arrangements & financial assistance discounts and services.