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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Billing cycle & late payment fees

Late payment fees reflect the actual cost of service.

Fees are charged to an account based on the following billing cycle:

 

Day  0:  Bill date  
Day 21: Due date Customers unable to pay the balance in full may contact Customer Service to inquire about payment options. 
Day 28: Carrying charge applied

  1% of past due amount

Day 35: Reminder Late Fee notice issued

  $5.00

Day 42: Pre Shut-Off / Urgent Late Fee notices issued  

  $15.00

Day 49: Last Chance Notice Late Fee authorized 

  $15.00 when delivered

Day 56: Shut Off Authorization Late Fee

  $71.25

After next read: Illegal usage & lock meter (in addition to the commodity rate charged for usage). 

  $50.50

Approximately 14 days later:  Plocking and locking of meter. 

  $162.00

Minimum charge for crimping/freezing or uncrimping/unfreezing service of water supply line if tampering with water service occurs after meter removal.

  $690.00  

Returned payment charge

  $35.00

 

Related sites:

Payment arrangements & financial assistance discounts and services.