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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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After business hours fees for restoration of service

City of Portland Utilities Customer Service may restore water service to properties where service has been shut off or locked for non-payment when the customer has agreed to specified payment arrangements. If the customer does not honor the payment arrangements, collection actions will resume.
When customer requests restoration of water service after normal business hours, the following fees will apply based on the time the customer's call is received:
Time of request for restoration of service Fee  
Monday - Friday
8am to 5pm
No fee during normal business hours. We will turn on service that day.


Monday - Friday
5pm to 9pm


Turn-on will be dispatched the same day.
Monday - Thursday
9 pm to 8 am


Turn-on will be dispatched the same day. If you request service between 5am - 8 am, we will respond after 8 am, within that same day, to avoid charge.


Friday after 9 pm and on weekends and national holidays


Turn-on will be dispatched the same day.