The Portland Water Bureau Customer Service Walk-In Center is located downtown on the first floor of the Portland Building, 1120 SW Fifth Avenue.
Hours are 8 a.m. to 5 p.m., Monday through Friday. A night box is available for checks or money orders. Please do not place cash in the night box. Payments received after 5 p.m. will be processed the next business day.
When paying by check, you authorize the Water Bureau to make a one time electronic fund transfer from your account or to process the payment as a check transaction.
Pay By Mail
Portland Water Bureau Customer Service
P.O. Box 4216
Portland, OR 97208-4216
Contact Customer Service.