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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Vision, Mission and Values

From forest to faucet, the Portland Water Bureau delivers the best water in the world.


Vision: 
The Portland Water Bureau provides the highest quality water, customer service and stewardship of the critical infrastructure, fiscal, and natural resources entrusted to our care. We enhance public health and safety and contribute to the economic viability and livability of the Portland metropolitan region. We are a recognized leader among water service agencies across the country. 

Mission:

• To provide reliable water service to customers in the quantities they desire and at a quality level that meets or exceeds both customer and regulatory standards. 
• To provide the highest value to customers through excellent business, management, and operational practices, and appropriate application of innovation and technology. 
• To be responsible stewards of the public's water infrastructure, fiscal and natural 
resources 
• To provide the citizens and the City Council with a water system that supports their community objectives and overall vision for the City of Portland. 

Values: 

Customers Keep the needs and desires of our customers in the forefront of our thoughts and actions.
Service Contribute responsively to the welfare of the community.
Financial Health Maintain fiscal integrity, undertake sound financing practices and ensure auditable results.
Employees Recruit, maintain, motivate and retain a highly qualified, diverse and committed workforce; and provide a safe work environment.
Partnership Partner with our community, our customers and regional water interests.
Leadership Focus on goals, results and accountability while promoting human health and development.
Responsiveness React positively, cooperatively and efficiently.
Effectiveness Make the most appropriate use of resources and infrastructure.
Communication Share information and knowledge openly.
Flexibility Adapt to new, different and changing requirements.
Equity Ensure fair treatment and service to all.
Stewardship Protect the natural environment so its benefits are available to meet today's needs as well as those of future generations.