Recommendations for expanding city utility discounts in Portland to be reviewed by Commissioner-In-Charge Nick Fish.Read More…
GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
Q: Can I view my bill and make a payment online?
A: Yes. Click here.
Q: How do I recognize my account number?
A: All accounts are assigned ten-digit numbers beginning with the number 2.
Q: I am having difficulty creating a PortlandOnline account using my account and bill ID number.
A: A firewall or pop-up blockers maybe preventing creation of your account.
Q: I am having difficulty creating a PortlandOnline account due to an existing email address that is already in the system.
A: You may have already registered with PortlandOnline to receive City News, pay certain taxes or apply for permit. If this is the case, please select "Forgot your user name/password". A temporary password will be sent to your registered e-mail address.
Q: I am having difficulty creating a PortlandOnline account due to an existing email address that I have used on another one of my water accounts.
A: To combine all your water accounts to one username and password, please call Customer Service at 503-823-7770. Business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.
Q: I am unable to sign-in with my existing PortlandOnline account.
A: If you book-marked the Sign-in page, the URL you saved may have changed. Please return to the PortlandOnline home page and select "sign in" or "pay online".
Q: Can I have multiple PortlandOnline user names linked to the same account?
A: Yes. Multiple PortlandOnline user names can be linked to the same account. Each user name must have a different e-mail address.
Q: How do I change my password?
A: To change your password, user name or e-mail address, select 'My Account' located in the upper right hand corner of your screen and then make your changes.
Q: What if I forgot my password?
A: On the Sign-In page, please select “Forgot your user name/password” and enter your user name. A temporary password will be sent to your registered e-mail address.
Q: Does PortlandOnline hold onto my Credit Card or Electronic Check information?
A: No. Your Credit Card or Electronic Check information is not stored because all financial transactions are processed as one-time payments.
Q: Can I cancel a payment I just made online?
A: Yes, but not online. All requests for online payment cancellation must be received before 5pm on the same day payment was made by contacting Customer Service at 503-823-7770. Our business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.
Q: How soon will a payment made on PortlandOnline post to my water account?
A: Payments post to your water account immediately. If you need to make a payment quickly or wish to make a partial payment on your account, call Customer Service at 503-823-7770. Our business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.
Q: When will a Credit Card or Electronic Check payment post to the account I paid with?
A: Since payment processing time can vary, we cannot make guarantees on transaction time. The City of Portland submits payments for processing at the end of each business day. Please contact your Financial Institution regarding verification of payment.
Q: Is monthly billing available to residential customers?
A: Yes, for quarterly billed customers. Click here for information about enrolling in the Monthly Statement Billing Program.
Q: Can I make payment arrangements online?
A: No. Payment arrangements are not currently offered online. Whether you received a disconnect notice or would just like to make payment arrangements on your regular bill, call Customer Service at 503-823-7770. Business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.
Q: Can I view my water consumption through PortlandOnline?
A: Yes. Water consumption and billing details for each meter reading can be viewed in PDF format by clicking on the corresponding bill in the account details screen.
Q: Do sewer, stormwater and water rates change?
A: Sewer, stormwater, and water rates are established annually by the Portland City Council.
Q: Why do I still have to pay a Water Base charge on my vacant property?
A: All properties, including those that are vacant, are billed daily service charges. Even if no water is used at the property, the Water Bureau still maintains the service and will continue billing the Water Base charge. To stop all water charges, the water service (the water meter and service line to the water main in the street) must be permanently decommissioned. The base charge to remove a 2” or smaller water service starts at $3,505. Contact Water Development Services at 503 823-7368 to determine the cost for a specific location.
Permanent removal of a water service may decrease the value of your property, as it would be necessary to pay additional system development charges to add a new service in the future.