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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Contact Customer Service

To help ensure access to City programs, services and activities, the City of Portland will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities.  Please call us at (503) 823-7770 with such requests. 

Business hours: Monday - Friday, 8 AM - 5 PM except holidays.

Phone: 503-823-7770 


City of Portland TTY: 503-823-6868  


General Correspondence

Portland Water Bureau Customer Service

1120 SW 5th Avenue, Room 600

Portland, OR 97204-1926


Payment Address

City of Portland

P.O. Box 4216

Portland, OR



Walk-in Service Center : The Portland Building, 1120 SW Fifth Avenue, First Floor

                                     Hours: 8am - 5pm, Monday - Friday except holidays

After hours depository:  There is a 24-hour drop box just north of the entrance to the Portland Building at 1120 SW Fifth Avenue. 

Make a payment online.  

Emergency shut offs: 503-823-4874