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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Contact Information

Important Phone Numbers:

Customer Service - (503) 823-7770
For information about your City of Portland sewer, stormwater management and water account.
Call when setting up a new account or moving addresses. 

Water Quality Line - (503) 823-7525
For questions regarding water quality or water pressure.

Water Bureau Security - (503) 823-6084
To report a security issue associated with a Portland Water Bureau property.
Please call 9-1-1 for emergencies.

Emergency Line - (503) 823-4874
24/7 hotline for water system emergencies.

Downtown Reception Desk - (503) 823-7404
Contact project specific staff during office hours, 8 a.m. to 5 p.m. 

Water Development Services - (503) 823-7368
To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.

Water Bureau Property Questions or Concerns - (503) 823-7503
Call this number to report concerns or ask questions about Water Bureau properties.

Hydrant Permits - (503) 823-8961
Contact staff about getting a fire hydrant permit to use water temporarily. 

City & County Information Hotline - 503-823-4000
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.

Email:

Contact Customer Service by email - PWBCustomerService@portlandoregon.gov 

Contact Webmaster - lindsay.wochnick@portlandoregon.gov

Addresses:

Portland Building
1120 SW Fifth Avenue, Suite 600

Portland, OR 97204

The hours of operation are 8:00 AM - 5:00 PM, Monday-Friday (except holidays). 
An after-hours depository is located to the left of the building entrance. 
 

Development Services
Walk-ins, payments and deliveries: 1900 SW 4th Avenue, Portland, OR 97201
Mailing-only address: 1120 SW 5th Avenue, Suite 600, Portland, OR 97204

Interstate Facility
Hydrant Permits and deliveries: 1900 N Interstate Avenue
Mailing-only address: 1120 SW 5th Avenue, Suite 600, Portland, OR 97204