Important Phone Numbers:

Customer Service - (503) 823-7770
For information about your City of Portland water, sewer, and stormwater management account.
Call when setting up a new account or moving addresses. 

Water Quality Line - (503) 823-7525
For questions regarding water quality or water pressure.

Water Bureau Security - (503) 823-6084
To report a security issue associated with a Portland Water Bureau property.
Please call 9-1-1 for emergencies.

Emergency Line - (503) 823-4874
24/7 hotline for water system emergencies.

Downtown Reception Desk - (503) 823-7404
Contact project specific staff during office hours. 

Development Services - (503) 823-7368
Contact staff for services related to construction and home remodeling projects.

Hydrant Permits - (503) 823-8961
Contact staff about getting a fire hydrant permit to use water temporarily. 

City & County Information Hotline - 503-823-4000
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.

Email:

Contact Customer Service by email - PWBCustomerService@portlandoregon.gov 

Contact Webmaster - Darcy.Cronin@portlandoregon.gov

Addresses:

Portland Building
1120 SW Fifth Avenue, Suite 600
Portland, OR 97204

The hours of operation are 8:00 AM - 5:00 PM, Monday-Friday (except holidays). 
An after-hours depository is located to the left of the building entrance. 
 

Development Services
Walk-ins, payments and deliveries: 1900 SW 4^th Avenue, Portland, OR 97201
Mailing-only address: 1120 SW 5^th Avenue, Suite 600, Portland, OR 97204

Interstate Facility
Hydrant Permits and deliveries: 1900 N Interstate Avenue
Mailing-only address: 1120 SW 5^th Avenue, Suite 600, Portland, OR 97204