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NEWS RELEASE 07/21/12: Boil Water Notice Issued for Portland Water Bureau Customers West of the Willamette River

By Lindsay Wochnick 105 Comments

The Portland Water Bureau issued a ‘Boil Water Notice’ on Saturday, July 21, 2012. Customers of the Portland Water Bureau west of the Willamette River are affected. Customers of Burlington Water District, Valley View Water District, Palatine Hills Water District, City of Tigard, Lake Grove Water District, and West Slope Water District are also affected.

Customers of Tualatin Valley Water District, Southwood Water District, and Raleigh Hills Water District are not affected.

A routine sample was collected July 19, 2012, at the outlet of Reservoir 3 in Washington Park. Results received early Friday July 20 showed possible bacterial contamination. The reservoir was shut-off and follow-up samples were collected immediately. Results of these samples were available this morning. One of the follow-up samples tested positive for bacteria, the presence of which indicates that the water may be contaminated with human or animal wastes.

All tap water within the defined area used for drinking, food preparation, and ice should be boiled at a full rolling boil for at least one minute. Ice or any beverages prepared with tap water after Thursday, July 19 should be discarded.

The bacteria found were total coliforms and E.coli. These bacteria are found in the human digestive system and very few strains cause serious disease and illness. Although the specific strain of E. coli is not known, generally the worst strains that are associated with serious illness are rarely found in water supplies.

Portland Water Bureau Administrator David Shaff said, “Although these bacteria are generally not harmful, their presence in drinking water could indicate harmful organisms might have entered the distribution system, so we are taking every precaution to protect our customers.”

The US Environmental Protection Agency has set an enforceable drinking water standard for total coliforms to reduce the risk of adverse health effects. Under this standard, all drinking water must be free of these bacteria.

The Boil Water Notice is in effect immediately and customers will be notified when they no longer have to boil their water.

Portland Water Bureau customers can now access an interactive map to determine if their residence or business is in the Boil Water Notice area. 

For more information, contact the Portland Water Bureau at 503-823-7770. 


Add a Comment


Anne Snyder

July 21, 2012 at 2:05 PM

It says above:

Portland Water Bureau customers will be able to log on to and type their address in the box provided to determine if their residence or business is in the Boil Water Notice area.

Where is the box that is referred to? NW PDX affected?




July 21, 2012 at 2:32 PM

We received a call and I am in SE portland (se 66th & Belmont / Stark area). I don't know what to do?!



July 21, 2012 at 2:44 PM

is water still drinkable if you have a filter? ie--we get our water from our fridge, but it has to pass through a filter first.



July 21, 2012 at 2:46 PM

MAp of the affected area,-122.733765&spn=0.39336,0.869293



July 21, 2012 at 2:56 PM

Not all filters contain the right chemicals to stop e coli from passing through the filter. Boil water to be safe.



July 21, 2012 at 2:59 PM

They said you can bathe and clean, but don't get it in your mouth. Dishes are the exception. Soap isn't enough to kill the bacteria.



July 21, 2012 at 3:00 PM

Bathing and showering and laundry is ok. Just don't drink the water while showering or bathing.



July 21, 2012 at 3:08 PM

The website says that The City of Tigard is affected. The Google map shows that it is NOT affected. Which is it? And will the link to typing in your address to see if you are affected be fixed soon? People need to know now.



July 21, 2012 at 3:10 PM

I wear contacts and am possibly in the affected area based on the map King City by Tigard. I wear contacts, how safe to wash hands if soap not enough to kill the bacteria?



July 21, 2012 at 3:17 PM

With the drinking water alert, if you have open wounds of any kind, HAND WASH YOUR BODY WITH BOILED WATER using wash cloth with soapy water and wash cloth with boiled clean water for rinsing - avoid showering or bathtub bathing - especially infants and small children. We old "smoke boat diseal submarine sailors" call that a submarine bath.


A Breastfeeding Mom

July 21, 2012 at 3:19 PM

If I'm exclusively breastfeeding my baby and have been drinking the water, should I instead use frozen breast milk or formula (with boiled or spring water)? I.e. Will contaminants pass to my baby if I've ingested them already?

Appreciate any insight.



July 21, 2012 at 3:23 PM

It appears at this time this includes all off the westside of Portland and Tigard.

Thought should be given to having adequate prepared water for the scheduled parkways walk on Sunday.




July 21, 2012 at 3:26 PM

I live at PSU and I received a phone call that the water at my building may have been infected. I appreciate the notification because otherwise I would not have known. Water is life and everything. I love clean water, and I'm grateful that I have access to clean water. Thank you!



July 21, 2012 at 3:28 PM

If you are breastfeeding the danger is to you getting sick, not breast milk contamination. Any antibodies you develop to the bacteria WILL pass to the infant, so continued breastfeeding is beneficial.



July 21, 2012 at 3:32 PM

This site and the phone message I received a few minutes ago are both timely and effective measures to alert the public. Thank you, City of Portland. My only criticism is with the recorded message; it was delivered in a monotone voice without pause between sentences, and it was a little difficult to comprehend which batches of water should be boiled and which not.



July 21, 2012 at 3:37 PM

Just curious...How often is the water tested? Just want to know how long we may have possibly been drinking potentially contaminated water.

Thanks for keeping us informed.



July 21, 2012 at 3:44 PM

Is city of West Linn effected? Our water is apparently
provided by South Fork Water Bureau** along with Oregon
City. We do live West of Willamette River, but our
Water District is not named.



July 21, 2012 at 3:48 PM

I find this interesting that Tigard is affected when Beaverton and Lake Oswego are not. Tigard residents have always been told that Tigard water is more expensive than other areas because it is purchased from Lake Oswego and Beaverton. Which is the lie?


Rosemary Hammer

July 21, 2012 at 3:49 PM

When did it go bad?

I had a couple of big big slurps from a downtown Benson Bubbler, Friday around 10pm.

If I'm going to have a problem would I already know?

It's Saturday, late afternoon.



July 21, 2012 at 3:55 PM

Although the notice only mentions boiling water, having lived overseas and having to use rural water sources of uncertain quality, I have always found treating water in a clean container with chlorine very effective. It doesn't take much, 3 drops to a liter or 1/8 teaspoon to a gallon. Let sit for half hour or so before using.



July 21, 2012 at 3:57 PM

Anyone know what I can use to wash out the containers I keep in the fridge of tap water and ice cube trays previously filled with the contaminated water? If my soap says it's "anti-bacterial" and I make sure to use boiled water, is that sufficient? Is there some other common substance to use instead of soap? I am assuming just emptying them and wiping them dry with a paper towel would be insufficient. These containers can't go in the dishwasher. :(



July 21, 2012 at 4:08 PM

More info here:

Bottom line; boil to be safe.



July 21, 2012 at 4:12 PM

I had the same question as the previous post about contacts. Should I use boiled water/bottled water to wash my hands before removing or putting in contacts? Is hand sanitizer or baby wipes a safe alternative to washing hands before removing or putting in contacts, or eating for that matter?



July 21, 2012 at 4:16 PM

we DID NOT receive a call and have been drinking our water. Had our neighbor not called us we would not have known. How is this safe? Shouldn't they have to call everyone? Or at least post signs in the affected areas



July 21, 2012 at 4:19 PM

Do I need to replace my water filter on my refrigerator after the boil water notice stops? I've used the water dispenser on my fridge since Thursday. How long does E-coli live? Do we need to clean our showerheads and faucet filters?



July 21, 2012 at 4:32 PM

Benson Bubblers are now off.

Tigard is currently using water from Portland while they and Lake Oswego build the system necessary to properly supply the water from the Clackamas.

West Linn is not effected.



July 21, 2012 at 4:38 PM

I got a call but I don't live in the areas described above or as defined in the map. What is the deal?



July 21, 2012 at 4:52 PM

I haven't received a call, yes I am registered. I just happened to have a few minutes to read the news .... found the notice. I drink a ton of water! Ugh If they had the results yesterday morning, why did they wait until 1 pm today to issue the warning? Waiting 24 hours to issue the warning is irresponsible.



July 21, 2012 at 4:52 PM

your map for affected areas is not working. it says it can't do the "layer" for affected water areas, and also it can't even find my address because it goes to se instead of sw as i input. the map seems to be malfunctioning.



July 21, 2012 at 4:55 PM

yes please do respond and let us know about the issue with filtered water. if we have a reasonable filter such as a brita pitcher or a frig icemaker filter, will that make the water safe to drink?

this is a very important question!!!! please tell us asap!



July 21, 2012 at 4:58 PM

What about restaurants , we have bought Ice from east side but doesn't seem safe . Can't really wash hands properly ?



July 21, 2012 at 5:01 PM

Can we get a map that works on an Apple devices? I live in an apartment in LO and have no idea whether we are impacted or not. Even the news is not very detailed. Where can we get detailed information about who is impacted.



July 21, 2012 at 5:11 PM

What box to type the address in?

Information to affected areas should be provided in easy to access links, I haven't found 1 yet. The few links I have found I had to copy/paste and are not working or too busy.

Interactive map does not work, (red affected area is not responding).

Tried 2 mobile devices, 1 laptop, 1 desktop. Tried using Firefox, I.E. and Chrome.

Information is useless if it doesn't work.



July 21, 2012 at 5:11 PM

I received a call from City of Tigard at 4:57 pm.

I would like to know if we need to replace water filters in our Britta water pitcher and water bottles.


Ashley Leap

July 21, 2012 at 5:14 PM

"Ice or any beverages prepared with tap water after Thursday, July 19 should be discarded."

SINCE THURSDAY??!!! You would think that they would have tested the contaminated water already and would have warned us on THURSDAY. I mean, I drink water religiously from the tap, as do A LOT of people in Portland. I just hope no one becomes ill because of this. We need to have a quicker way of testing and sending out information to the public- waiting two days is awful.



July 21, 2012 at 5:16 PM

To receive the notifications, sign up at


Brigette Eckert

July 21, 2012 at 5:21 PM

I would really like an answer to the dishes question as well. Does water need to be boiled before washing dishes during this notice?



July 21, 2012 at 5:21 PM

You should be able to enter your address in this google map to see if it is in the affected area. Once your address is shown on the map you may either need to zoom out or click the 'back' button to see whether it is in the affected area.,-122.733765&spn=0.39336,0.869293


Worried mother

July 21, 2012 at 5:27 PM

So since this was found a few days ago and we're just finding out are we going to be okay with the water we have been drinking? I have a large household with many kids and grandchildren.

Is this the E-coli that kills some childrend and adults? Should I be worried????



July 21, 2012 at 5:27 PM

about 2 days ago, i noticed that the water was a bit bubbly after pouring filtered water or drawing a glass of it from the tap. anyone else? i would sure like to know what that was about.



July 21, 2012 at 5:29 PM

So why did it take this long to issue the warning?
Sample collected on 7/19.
Results 7/20 in the a.m.
And here it is 1pm on 7/21 when I get an email and 4pm when I first get a phone message about this.

Nothing in today's paper.
We've been drinking this water for the last two days.

Why is this emergency notification system so slow?



July 21, 2012 at 5:32 PM

i for one, will be using some colloidal silver of a good quality for the next few days. this is to kill the bacteria in my system just in case.


linda sue

July 21, 2012 at 5:47 PM

so where are the answers to all of the above questions? And why did I have to wait until Saturday night to find out I've been drinking contaminated water for three days??

Where are the answers???


Worried mother

July 21, 2012 at 5:50 PM

I was wondering the same thing Linda sue. I took my daughter to the ER last night due to neck pain, stomach pain and bathroom issues and today I'm feeling the same thing. So it this a symptom or something else? What do we do??

Answers would be really nice!



July 21, 2012 at 5:54 PM

Why doesn't Portland invest in a decent water system? I don't have to worry about fecal bacteria in other cities in the US unless I'm swimming in the reservoirs (eg., other cities treat the water BEFORE it goes into the water pipes).


Dr. Larsen

July 21, 2012 at 5:57 PM

This straind of e-coli is very dangerous and kills 77.32% of all of those unlucky enough to get it. 80% of the time my statistics are correct everytime, and please be very cautious when taking a shower, brushing your teeth and drinking Budlight Beer.



July 21, 2012 at 6:18 PM

I have a young child, if he has become sick from drinking the water, what symptoms should I look for.



July 21, 2012 at 6:49 PM

The majority of treatment is way upstream BEFORE the reservoirs. This is why the EPA wants Portland to cover them.



July 21, 2012 at 6:49 PM

Nancy, and others who asked, you must use boiled water for rinsing your dishes. The dishwasher heats the water, but not at a high enough temperature to kill the E.Coli. A bleach-water (using boiled water) rinse wouldn't hurt, but as long as you have boiled the water for a few minutes, it should be fine.



July 21, 2012 at 6:59 PM

Re: filters: Home water filters are not enough to negate the E.Coli or other bacteria.
Filters should be replaced after the notice is lifted. Don't forget to discard any ice made by your icemaker since Thursday, as well.

Pet's water must be boiled (then cooled, of course) or bottled, as well.



July 21, 2012 at 7:02 PM

I honestly wouldn't be concerned about washing yourself or your dishes either. Your washrag probably has more bacteria than ten samples from the affected reservoir. As long as you are not immuno-compromised, you are probably not going to be affected by this. The alert is prompted by a high degree of caution, laudable, but in fact you are very unlikely to have any bad health effects even if you didn't get the phone call.



July 21, 2012 at 7:29 PM

Open water reservoirs are creepy. They were creepy in Seattle and they're creepy here.

So how long is a typical run for one of these "dirty water" alerts? Will the City supply have potable water on.. Sunday? Monday?

I got the phone alert on Saturday aftn, was happily washing my dishes on Friday-- oops -- so are we supposed to flush the pipes out when we get "the green light"? Is there a FAQ?



July 21, 2012 at 7:52 PM

This is from Wright Patterson Air Force Base in Ohio, but it is chock full of good info.



July 21, 2012 at 8:36 PM

I live in Tualatin and work out at 24hr fitness in LO. I have drank from their water fountain would I be at risk.


Bill Board

July 21, 2012 at 8:38 PM

This is total bullshit........cry wolf next time and maybe someone witl care..........paranoia strikes again.


If Unsure, Boil

July 21, 2012 at 8:52 PM

Portland Water Bureau FAQ's here:



July 21, 2012 at 8:59 PM

Any body here notice that the map which is supposed to have affected areas in red is not working???


Eric Groghan

July 21, 2012 at 9:36 PM

You really need to update people that even though a small portion, part of Lake Oswego is part of the Boil mandate. No wonder I was sick yesterday and part of today...Bravo



July 21, 2012 at 10:46 PM

In response to the question about coffee-if you got coffee from a coffee shop in an affected area, then no, it is not safe to drink. Water goes into every drink made behind a coffee bar. I know that all the Starbucks were shut down until they could test the water and make sure it was safe.


Debbra Houston

July 21, 2012 at 11:57 PM

I have so many questions, as I can see many others do also. 1. Is water from my refrigerator with a water filter safe for drinking?

  1. What about showering?
  2. Brushing teeth? Do we have to boil water for this?
  3. Laundry?


July 22, 2012 at 12:44 AM

What happens now?? How long will it take? This morning I brushed my teeth and took showers. What will happen to me and my family? Why was this not announced when it was discovered?



July 22, 2012 at 1:55 AM

Now that you have your "new website" up - how about getting a "new warning system" and some "new covers" for the antiquated open reservoirs? Your water test was positive on the morning of the 19th and our "phone call" came at 5:00 p.m. on the 21st - too late to avoid possible infection. We saw nothing in the paper, on line, or on television even though it may have been there. Had the red alert been sent to our email we would have picked it up immediately via iPhone or home computer.


Makes sense now

July 22, 2012 at 2:02 AM

I got sick on Thursday evening and have been battling it ever since ... a strange a different reaction than normal- now it all makes sense! Sad to say, if your system been more timely this would not have ocurred.



July 22, 2012 at 6:07 AM

All you folks crying about the open reservoirs should know that these types of warnings arise in cities with closed reservoirs also. We are fortunate to be have one of the cleanest water supplies in the country. As for the fellow spewing fake stats about death rates, and bud lite, grow up.


Max Rockbin

July 22, 2012 at 7:47 AM

I Did NOT receive a call and neither did either of my neighbors in NW Portland - heart of the affected area.

The Oregonian quoted a water bureau rep as saying "we are being Very Very Conservative." It is only a warning and they didn't shut off the water, so that's good.

But would other cities give the same warning with just these test results given the high unlikelihood (according to their rep) that there's really a danger?

Last time, the warning came when Randy Leonard was pushing for the covered reservoir, so it had the appearance of being political. That kind of thing taints the Water Bureau's credibility. Pre-Leonard, there must've been detections of e-coli? No? If there were, why no warnings? Did previous Bureau Masters think them over kill with such limited testing?



July 22, 2012 at 7:58 AM

The last few days ending saturday had chemtrails byproducts blowing in from the east. Are the chemtrails fungus and molds dropping ito the resivoirs? If we have solar spots on sun .[which we just had a big solar storm all last week. the chemtrails are sopposed to block the suns affects. but the residual dose of stuff from the air is detrimental to our bodies. also realize those solar event days will be sprayed. so simply, bacterial water issues in pdx will be the norm. until a cover over the water is built my guess is this will continue. found problem coralates to the chemtrails. check out the video .. [what are they spraying on us] YOUTUBE documentary. [PROOF] i dont got time for anything less than compete truth these days.ALSO remember ,REAL Truth will always trump good and evil stories. by the way ,some within quest or centry link as they are called currently , spies all around town five days aweek in pdx area, with contractors, and the guys in the vans. go ahead and chat with them . God granted us disernment , i use all the time. part of common sense. But if you cant tell the lies from truth , you should relax and take another deep breathe of the aluminum in the air. dont waste the peoples time that can still think indepently indepently. they will save you all. ever heard the story of soccraties, from ancient greece. check it out. the bad water is a problem. Ask the truth of why.....not the b.s.



July 22, 2012 at 8:11 AM

West Slope Water District customers were given no notice of this. None. We found out from a neighbor on 7/21. Plus this started on 7/19. So now everyone is suffering the side effects of ecoli-contaminated water. I hope someone initiates a class action lawsuit against the ding dongs at Portland and West Slope Water.



July 22, 2012 at 8:16 AM

how bout the city buys all of us a filter we can use in case of a problem. the bills we pay should cover that i think. i have to buy a new britta filter , how bout remibusement for that.? at least. but i like the water bureau way better than pge. pge is the worst. we had a tree down and they never showed up. the fire department had deal with it. enron took over pge. and they liked it. till they all lost there pensions. too bad. at least the water bureao has good employees, pge just sucks all around. go solar off grid. screw them and ther service fees. you can run one lightbulb a month and still owe them 52 dollars amonth. check out the fees. some are not even listed.



July 22, 2012 at 8:37 AM

Oh for f#cksake Karl. Chemtrails and CenturyLink spies? Really? Really? Isn't birdsh!t in the reservoir a bit more likely? Just curious, why would Centurylink bother with spies in vans? They already have what amounts to a really awesome audio and video surveillance system INSIDE our homes. Have you been noticing tiny spy drones disguised as pigeons? Just to be clear are you calling for the water bureau to put a cover on the reservoir? Or hand out tinfoil hats to all Portlanders?



July 22, 2012 at 8:47 AM

Boil Water Notice Lifted-- Portland Water Bureau 7-22-2012

Boil Water Order is lifted as of 7:40 am 7/22/2012



July 22, 2012 at 9:02 AM

I heard on OPB this morning that that the boil water warning has been lifed. My questions are why I haven't received the second call announcing this and why hasn't the website notice been changed? I think the inconvenience of having to boil water in order to drink it or brush your teeth is sufficient to get the news out faster.


Mr. Jackson

July 22, 2012 at 9:46 AM

The map is of poor quality. Just returned from out of town and I may need to flush my lines, the map looks like it has been updated; returned to per-boil water display. I want to see two maps, with bold lines. One outlining the current, non-boil water zone and one showing the boil water zone of July 21 2012.


Peggy Mitchell

July 22, 2012 at 10:18 AM

Portland has some of the highest quality, safest water in the Nation. Open reservoirs are ideal given our water sources, and there is no need to change that. Bet most folks complaining have moved here recently from other, less fortunate cities.



July 22, 2012 at 11:15 AM

Thank you for both the warning and the release from the warning. I like the "Emergency by phone warning system" It may reach more people than just tv or radio.



July 22, 2012 at 12:11 PM

I read yesterday that it takes between 2 to 4 days (up to 6) for symptoms to appear. For those people who were drinking the water yesterday and feel it made them sick, I think it may work differently than that.

Overall, I feel the city handled this pretty well. Years ago when this happened in Canada, countless people got sick before the government reacted. I feel the timely warnings have saved many of us from becoming sick. Replacing filters and disinfecting dishes is a small price to pay to have a generally clean running water.



July 22, 2012 at 12:13 PM

How are gardens and farms watered with contaminated being tested for cross contamination?


Water girl

July 22, 2012 at 1:27 PM

Wow people. Instead of panicking about questions not being answered, try googling them. It's not like you don't have computer access. You also might google Oregons mandatory water sampling and notification requirements while you're at it. Then you'll know why the boil water notice was issued when it was. Covering the reservoirs is a great idea. I'll be interested in your comments when it's time to pay for them through your rates though.


Karen Bersaas

July 22, 2012 at 4:26 PM

I live in Lake Oswego off of Boones Ferry Road/Reese Rd on Sunset Blvd the zip code is 97035...was this are included in the water contamination area.
I heard that Lake Oswego was not affected, however I am on the north side of Lake Oswego....

I would like to know answer, if possible.





July 23, 2012 at 11:54 AM

This is not based on good science.
A. Coli form bacteria can not survive in properly treated water.
(instead of looking for source, find out why the water was not sufficiently treated)
B. it takes weeks for water in res. 3 to be cleared from pipes.
(information about destroying ice from before the 19th is just stupid advice and saying that there was a danger one day and none the next is even less sensible)
C. A water test is free from the county, (I do not believe that it is possible to find bacteria in any chlorinated system and I will pay 500 dollars to any resident that can show me a positive test.)
D. Please show us the test result that was positive from the reservoir. (and then show me how they got a clear test a day later and everyone involved is still employed.)
E. if this is politics, not science, then the water dept. deserves new management.
(go find another billion dollar project to "plan", and bilk)



July 23, 2012 at 2:30 PM

Warren, I work in a water system in a different state. When a contaminate gets in chlorinated water, the chlorine will start reacting with it until the free chlorine in the water is used up. The chlorine residual in water is very small, just enough to tell us that there are no active contaminates. While e-coli will also result in a positive coliform test, the reverse is not always true. You can have coliform without e-coli. Coliform floats around in the air after you mow the lawn, it's in the soil in your yard. It's not unusual to have a routine sample come back positive for coliform. This is not a health issue at this point, and often never becomes one so the public is not notified at this point. The sample is then tested to confirm the presence or absence of e-coli. A positive result is a health risk so the public is notified, but the chances of anyone actually getting sick from the bacteria are minute. Treatment is increased, the source of the bacteria is looked for, and follow up samples are taken. The reservoir is isolated and tests are taken elsewhere in the system. As long as they are clean, the health risk is now gone (or never existed because it had not yet made it into the distribution system). There one day and gone the next.



July 23, 2012 at 2:34 PM

By the way, just this month we had a routine sample in our chlorinated system test positive for coliform so I'm very familiar with this process. As for bad science, as long as you understand the science of water treatment you will see that isn't the case although things like getting rid of ice aren't based on science as much as they are based upon showing the public that you are not taking any chances at all. There is a psychological aspect to serving the public water also as you can see by all the "sick" people who posted here. That is the "bad science".



July 23, 2012 at 9:55 PM

My daughter is partially formula-fed and was fed formula with tap water from Saturday, should I be concerned? I was not aware of the boil water notice.



November 21, 2012 at 2:43 PM

I know that this notification is six months old by now, but at the moment Tigard is facing another water contamination issue of the same kind. The warning came in this morning, as far as I know, and I'm just wondering how long it might take them to fix the problem? It's the day before thanksgiving and I'm certain many people are anxious for the water to be back to normal.


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May 23, 2014 at 12:42 PM

You people are worthless & weak. You cannot do anything correctly. Your website map is not working. You conveniently provided this water-warning despite knowing the present diseased filth & toxic danger during Election Day Tuesday. The entire Water Bureau is a joke and deserves to be publicly shamed and decomissioned. You may charm all the hipsters of this town but not me. You deserve state & federal criminal prosecution. You are disgusting. I curse you and your despicable comissioner. To Hell with your all! ~ JH


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August 24, 2014 at 12:52 PM

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