GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
American Water Resources of Oregon (AWR), a private insurance company, informed the Portland Water Bureau that they will be doing a sales mailing offering water service line insurance in Portland. The Water Bureau wants to remind our customers such offers are not associated with the City of Portland, nor does the Water Bureau have any connection with AWR, or any other such insurance carrier.
In March and September of this year, private companies sent letters to Portland residents offering a repair plan for the water service line extending from the resident’s house to the water distribution pipeline, which usually runs in the street in front of the house.
These letters stated that the line extending from the house to the water meter is the homeowner’s responsibility. This means that if the pipeline experiences a crack or break, the resident is responsible for all associated costs. While this is in fact true, some sales literature from such insurance company has confused some residents, making them feel that they are required to have an insurance policy that is separate from their homeowner’s policy to cover any water utility line damage.
Here are the facts that you need to know:
Before signing an annual insurance plan that protects your water service line, the Portland Water Bureau urges caution. Some plans may be legitimate offers, but make sure to examine the fine print. For example, letters received by citizens in March 2012 noted, in small print, that the private companies’ insurance plan will not pay for residential plumbing services if the water line due to “acts of God,” frozen pipes, faulty construction or maintenance, or “normal wear and tear.”
If you are interested in water service line insurance, the Portland Water Bureau encourages you to consider the following information:
If you are ever suspicious of anything related to your water service, please call our Customer Service hotline at (503) 823-7770.
Public Information and Involvement