GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
Meter readers from the Portland Water Bureau read your meter every three months, depending on your account type. The bureau encourages all customers to keep their meter accessible so readers can quickly access and read it on each visit to your property.
Unfortunately, if your meter is obstructed, a meter reader will have to return to your property to clear the obstruction and read your meter. You will first receive a friendly reminder in the mail; if your meter continues to be inaccessible, you may be charged an $80 fee if our staff needs to return to re-read or if we need to hire someone to remove the obstruction.
By keeping your meter box clear, you can avoid this charge. Additionally, a clear box makes it easy to ensure that the lid fits properly, is safe and can be quickly turned off in an emergency.
Start your spring clearing with these simple actions that will keep your water meter unobstructed and accessible:
Trees, bushes and plantings
Objects that cover or block your meter
Click here for additional information and resources.