Meter readers from the Portland Water Bureau read your meter every three months, depending on your account type. The bureau encourages all customers to keep their meter accessible so readers can quickly access and read it on each visit to your property.
Unfortunately, if your meter is obstructed, a meter reader will have to return to your property to clear the obstruction and read your meter. You will first receive a friendly reminder in the mail; if your meter continues to be inaccessible, you may be charged an $80 fee if our staff needs to return to re-read or if we need to hire someone to remove the obstruction.
By keeping your meter box clear, you can avoid this charge. Additionally, a clear box makes it easy to ensure that the lid fits properly, is safe and can be quickly turned off in an emergency.
Start your spring clearing with these simple actions that will keep your water meter unobstructed and accessible:
Trees, bushes and plantings
- Trim bushes, trees and grass that block the way or cover the meter.
- Minimize plants in the area which meter readers must travel to get to your meter.
- Keep pets away from the path that leads to your meter.
- If you have a guard dog for security, please let us know so that we can make sure that our meter readers and other utility personnel are aware of this. We may ask that you arrange to confine the dog during the day that your meter will be read.
Objects that cover or block your meter
- Please make sure that no objects cover or block access to the meter box. This can include cars, trailers, garbage cans and recycling bins, landscape bark or gravel.
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