GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
Who do you call when your water pressure drops or something seems a bit off about your water?
Most customers don’t realize that the Portland Water Bureau has a Water Quality Hotline that is answered by staff 24/7. Staff will work to determine the cause of any potential issue.
Main breaks can often cause dirty looking water or maybe an issue has already been identified at a neighborhood pump station. Perhaps a routine uni-directional flushing is taking place near your home.
Our office staff will work with crews in the field to determine the cause and develop a solution as soon as possible.
These calls are tracked on a weekly basis to identify any trends and keep bureau staff aware of any recent issues that have been brought to our attention. For the most part, it’s typically a “quiet week,” but it’s important for customers to have a quick and direct way to let us know of issues as they arise. See the weekly report of calls from concerned customers.
If you experience any water quality issues, please call (503) 823-7525.
Also, if you haven’t seen the online Annual Drinking Water Quality Report, please take a moment to learn more.
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