GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
Private home insurance companies are again conducting sales mailings offering water service line insurance in Portland.
These private companies send letters to Portland residents offering a repair plan for the water service line extending from the resident’s house to the water distribution pipeline, which usually runs from the water meter in front of the house.
These letters state that the line extending from the house to the water meter is the homeowner’s responsibility. This means that if the pipeline experiences a crack or break, the resident is responsible for all associated costs.
While this is in fact true, some sales literature from such insurance companies has confused some residents, making them feel that they are required to have an insurance policy that is separate from their homeowner’s policy to cover any water utility line damage. This is not true.
Here are the facts that you need to know:
Before signing an annual insurance plan that protects your water service line, the Water Bureau urges caution. Some plans may be legitimate offers, but make sure to examine the fine print.
If you are interested in water service line insurance, the Water Bureau encourages you to consider the following information:
If you are ever concerned about anything related to your water service, please call Water Bureau Customer Service at 503-823-7770.