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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Bill Discount

We Can Help with Your Bill

Customers responsible for paying a City of Portland single family residential sewer/stormwater/water bill who occupy the property may be eligible for financial assistance.

Between July 1, 2016 and June 30, 2017, eligible single-family residential accounts may receive a discount of $50.70 on the water portion of their bill and $91.34 on their sewer/stormwater management charges, for a total of $142.04 on a 90-day bill. Eligible sewer-only accounts may receive a discount of $79.99 on a 60-day bill. Discounts for income-eligible households are established each fiscal year by the Portland City Council.

Income Eligibility Requirements
Note that income guidelines will change as of October 2017. For each additional person, add $109.00 to monthly income. Gross monthly household income determines eligibility.

FAMILY SIZE MONTHLY INCOME
1 person Under $1,886
2 people Under $2,466
3 people Under $3,046
4 people Under $3,626
5 people Under $4,206
6 people Under $4,786
7 people Under $4,895
8 people Under $5,003

Who Is Eligible?

  • Customers responsible for paying a City of Portland single family residential sewer/stormwater/water bill who occupy the property may be eligible for financial assistance.

How Does a Customer Establish Eligibility? 
Contact the Community Service Center in your area to make an appointment to establish eligibility.

  Northeast & North Portland         Northwest, Southwest, & Downtown Portland Southeast Portland Outer East County
IRCO - Africa House
631 NE 102nd Ave.
503-253-4042
 Impact Northwest
     10055 E. Burnside St.  
  503-721-1740  
Human Solutions Inc.
12350 SE Powell Blvd.
503-548-0217
Catholic Charities
Programa Hispano
               138 NE Third Ave., Ste 140                      Gresham, OR                      503-669-8350
IRCO - Asian Family Services
8040 NE Sandy Blvd.
503-235-9396
                                                             Impact Northwest            10055 E. Burnside St.
              503-721-1740                
 
SEI Community Services
4803 NE 7th Ave.
503-285-0493
                                                                       
Native American Youth and Family Center 
5135 NE Columbia Blvd.         503-288-8177
                                                         

Resources

  • Additional Discounts for stormwater management may be available through the Bureau of Environmental Services' Clean River Rewards Program
  • Contact Customer Service for more information.   
  • Contact 211info at 503-222-5555 or visit http://211info.org/ for information about other social service resources in your community.
  • Click here for link to Financial Assistance brochure.