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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Bill Discount

We Can Help with Your Bill
Between July 1, 2016 and June 30, 2017, eligible single-family residential accounts may receive a discount of $50.70 on the water portion of their bill and $91.34 on their sewer/stormwater management charges, for a total of $142.04 on a 90-day bill. Eligible sewer-only accounts may receive a discount of $79.99 on a 60-day bill. Discounts for income-eligible households are established each fiscal year by the Portland City Council.

Income Eligibility Requirements
Note that income guidelines will change as of October 2016. For each additional person, add $105.00 to monthly income. Gross monthly household income determines eligibility.

FAMILY SIZE MONTHLY INCOME
1 person Under $1,828
2 people Under $2,390
3 people Under $2,952
4 people Under $3,515
5 people Under $4,077
6 people Under $4,640
7 people Under $4,745
8 people Under $4,850

Who Is Eligible?

  • Customers responsible for paying a City of Portland single family residential sewer/stormwater/water bill who occupy the property may be eligible for financial assistance.

How Does a Customer Establish Eligibility? 
Contact the Community Service Center in your area to make an appointment to establish eligibility.

  Northeast & North Portland         Northwest, Southwest, & Downtown Portland Southeast Portland Outer East County
IRCO - Africa House
631 NE 102nd Ave.
503-253-4042
 Impact Northwest
     10055 E. Burnside St.  
  503-721-1740  
Human Solutions Inc.
12350 SE Powell Blvd.
503-548-0217
Catholic Charities
Programa Hispano
               138 NE Third Ave., Ste 140                      Gresham, OR                      503-669-8350
IRCO - Asian Family Services
8040 NE Sandy Blvd.
503-235-9396
                                                             Impact Northwest            10055 E. Burnside St.
              503-721-1740                
 
SEI Community Services
4803 NE 7th Ave.
503-285-0493
                                                                       
Native American Youth and Family Center 
5135 NE Columbia Blvd.         503-288-8177
                                                         

Resources

  • Additional Discounts for stormwater management may be available through the Bureau of Environmental Services' Clean River Rewards Program
  • Contact Customer Service for more information.   
  • Contact 211info at 503-222-5555 or visit http://211info.org/ for information about other social service resources in your community.
  • Click here for link to Financial Assistance brochure.