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The City of Portland, Oregon

911 Bureau of Emergency Communications

Partners in Public Safety. Call 911: Save a Life, Report a Fire, Stop a Crime.

Emergency & Text: 9-1-1

emergency: 503-760-6911

Non-emergency: 503-823-3333

BOEC Executive Staff

Bob Cozzie, Director

“The leader is the ‘servant’ of his followers in that he removes the obstacles that prevent them from doing their jobs.” – Max DePree

Lisa St. Helen, Operations Manager

"...committed to providing the very best service possible and believes strongly in finding new methods in which to support her staff and the very difficult work they do."

Steve Mawdsley, Assistant Operations Manager

" a dedicated professional who is committed to providing exceptional leadership internally, as well as the highest level of customer service to the citizens and our partner agencies."

Todd DeWeese, Assistant Operations Manager

"...provides supervision, guidance, and mentorship to 14 front-line supervisors, as well as provides general oversight and guidance in operations on a 24/7 basis."

Melanie Payne, Training and Development Manager

"...oversees instructors, certified coaches, and supervisors as they promote competency, excellence, and functional skill development."

Ryan DesJardins, Quality Assurance Manager

"...responsible for creating, implementing, and managing quality assurance and improvement program for the bureau."

Murrell Morley, Technology Applications Manager

" responsible for managing the Versadex Computer Aided Dispatch (CAD) system and Vesta telephone system used by the BOEC Call-takers and Police & Fire Dispatchers, as well as the Mobile Data Terminals (MDT) used by our partner agency responders in the field."

Patrick Jones, Client Services Manager

"...tasked with liaison duties between BOEC and our police, fire, and medical service partner agencies within Portland and Multnomah County."

Mike Grimm, Emergency Management Coordinator

“...oversees the behind the scenes emergency management for the bureau. Working to make sure our employees are safe and able to maintain service throughout natural or manmade disasters that could affect the 911 center. Helping the helpers in their time of need.”

Dan Douthit, Public Information Officer

"...lead media and public information contact for 911 and emergency management."