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The City of Portland, Oregon

911 Bureau of Emergency Communications

Partners in Public Safety. Call 911: Save a Life, Report a Fire, Stop a Crime.

Emergency & Text: 9-1-1

emergency: 503-760-6911

Non-emergency: 503-823-3333

BOEC Executive Staff

Bob Cozzie, Director

“The leader is the ‘servant’ of his followers in that he removes the obstacles that prevent them from doing their jobs.” – Max DePree

Lisa St. Helen, Operations Manager

"...committed to providing the very best service possible and believes strongly in finding new methods in which to support her staff and the very difficult work they do."

Steve Mawdsley, Assistant Operations Manager

"...is a dedicated professional who is committed to providing exceptional leadership internally, as well as the highest level of customer service to the citizens and our partner agencies."

George Long, Assistant Operations Manager

"...serves on many national level committees with the Association of Public Safety Communications Officials (APCO)..."

Melanie Payne, Training and Development Manager

"...oversees instructors, certified coaches, and supervisors as they promote competency, excellence, and functional skill development."

Ryan DesJardins, Quality Assurance Manager

"...responsible for creating, implementing, and managing quality assurance and improvement program for the bureau."

Murrell Morley, Technology Applications Manager

"...is responsible for managing the Versadex Computer Aided Dispatch (CAD) system and Vesta telephone system used by the BOEC Call-takers and Police & Fire Dispatchers, as well as the Mobile Data Terminals (MDT) used by our partner agency responders in the field."

Patrick Jones, Client Services Manager

"tasked with liaison duties between BOEC and our police, fire, and medical service partner agencies within Portland and Multnomah County."

Genny Dupre, Business Operations Manager

"...best part of her job is the pride she has in working for 9-1-1, knowing that BOEC is the best Public Safety Answering Point (PSAP) in the country with the most highly skilled and trained employees and supervisors who truly care about what they do and the people they serve."

Gary Bevans, Senior Financial Analyst

"...he lives and breathes numbers - especially our budget numbers. Basically, he is responsible for making sure that we manage the cash we are given at the beginning of the fiscal year..."