Emergency & Text: 9-1-1
“The leader is the ‘servant’ of his followers in that he removes the obstacles that prevent them from doing their jobs.” – Max DePree
"...committed to providing the very best service possible and believes strongly in finding new methods in which to support her staff and the very difficult work they do."
"...is a dedicated professional who is committed to providing exceptional leadership internally, as well as the highest level of customer service to the citizens and our partner agencies."
"...provides supervision, guidance, and mentorship to 14 front-line supervisors, as well as provides general oversight and guidance in operations on a 24/7 basis."
"...oversees instructors, certified coaches, and supervisors as they promote competency, excellence, and functional skill development."
"...responsible for creating, implementing, and managing quality assurance and improvement program for the bureau."
"...is responsible for managing the Versadex Computer Aided Dispatch (CAD) system and Vesta telephone system used by the BOEC Call-takers and Police & Fire Dispatchers, as well as the Mobile Data Terminals (MDT) used by our partner agency responders in the field."
"...tasked with liaison duties between BOEC and our police, fire, and medical service partner agencies within Portland and Multnomah County."
“...oversees the behind the scenes emergency management for the bureau. Working to make sure our employees are safe and able to maintain service throughout natural or manmade disasters that could affect the 911 center. Helping the helpers in their time of need.”
"...lead media and public information contact for 911 and emergency management."