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The City of Portland, Oregon

911 Bureau of Emergency Communications

Partners in Public Safety. Call 911: Save a Life, Report a Fire, Stop a Crime.

Emergency & Text: 9-1-1

emergency: 503-760-6911

Non-emergency: 503-823-3333

Steve Mawdsley, Assistant Operations Manager


Steve Mawdsley serves as the Assistant Operations Manager at the Bureau of Emergency Communications (BOEC).  He began his career in 2005 and has worked as a State-certified Call taker, Dispatcher, Coach, and Supervisor.  In his present role as Assistant Operations Manager, Steve is responsible for leading a team of supervisors who oversee the work of the bureau’s highly-trained calltakers and dispatchers.

Steve provides leadership and guidance to the supervisors regarding staffing, policy decisions, and professional development.  He is responsible for helping to maintain a positive work environment that honors multiple collective bargaining agreements and other established bureau and City policies.  He encourages collaboration and professional growth by distributing projects and educational opportunities among the staff.  He was the bureau’s lead manager on the successful implementation of Text-to-911.  He represents the bureau on both the Police and Fire dispatch committees and belongs to the Oregon Association of Public Safety Communications Officials (APCO).

Steve is a dedicated husband and proud father to three wonderful children.  He maintains involvement in his community’s Boy Scout Troop where his son seeks to follow in his dad’s footsteps by achieving the rank of Eagle Scout.

Steve brings to the workplace his real-world values of hard work, integrity, leading by example, and fairness.  He believes that his greatest responsibility is to support his team of dedicated 911 professionals so they can continue to provide exceptional service to the community and partner agencies.

“If everyone is moving forward together, then success takes care of itself” – Henry Ford