STEVE MAWDSLEY serves as the Assistant Operations Manager at the Bureau of Emergency Communications (BOEC). He began his career in 2005 as a calltaker/dispatcher and has worked as a coach, lead worker and a supervisor. As the Assistant Operations Manager, Steve is responsible for managing and leading 11 supervisors who work a 24/7 schedule and are responsible for day to day activities on the 911 operations floor. Steve provides leadership and guidance to the supervisors regarding staffing, and policy decisions and is responsible for making decisions within the confines of the collective bargaining agreements and other established bureau policies. He encourages growth and learning by allocating project and committee assignments and by providing opportunities to represent our bureau at internal and external committees.
Steve has served on multiple committees including the Regional 911 Supervisor Committee and currently serves as the operations management representative to the Police Dispatch Committee, the Fire Dispatch Committee, the Internal CAD Committee. Steve was also instrumental in ensuring our bureau was ready to ‘go-live’ with text-to-911 services in the Summer of 2016. Steve is a dedicated professional who is committed to providing exceptional leadership internally as well as the highest level of customer service to the citizens and our partner agencies.