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The City of Portland, Oregon

911 Bureau of Emergency Communications

Partners in Public Safety. Call 911: Save a Life, Report a Fire, Stop a Crime.

Emergency & Text: 9-1-1

emergency: 503-760-6911

Non-emergency: 503-823-3333

Melanie Payne, Training and Development Manager

Melanie Payne serves as the Emergency Communications Training and Development Manager for BOEC.  She oversees instructors, certified coach-trainers and training teams as they promote competency, excellence, and functional skill development.  This position has four primary functions:

  1. Manage training for initial certification of new employees as they gain competency processing 9-1-1/non-emergency calls and dispatching responders on calls for service
  2. Facilitate the learning process for on-the-job training
  3. Recruit and hire new talented and diverse candidates
  4. Manage ongoing training and development for certified staff so that they can maintain their skills.

Melanie graduated from Arizona State University with a BS in Communication.  Her background includes instructing public speaking and small group communication at Arizona State University, recruiting and managing interns for major corporations, and leading certification and ongoing training efforts for the City of Phoenix Development Services Department.  She is proud to work with extraordinary people who are dedicated to promoting, and ensuring, public safety in this community.