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The City of Portland, Oregon

911 Bureau of Emergency Communications

Partners in Public Safety. Call 911: Save a Life, Report a Fire, Stop a Crime.

Emergency & Text: 9-1-1

emergency: 503-760-6911

Non-emergency: 503-823-3333

Lisa St. Helen, Operations Manager


Lisa St. Helen began at the Bureau of Emergency Communications (BOEC) in September, 1995 and has worked as a 9-1-1 Call taker, Police and Fire Dispatcher, Coach, Supervisor, and Assistant Operations Manager.  Lisa became the bureau's Operations Manager in 2015.  When she started at BOEC, she never imagined she would build a successful and meaningful career in emergency services, but found a home where she least expected it. 

Lisa is passionate about providing exceptional public service to the members of the very community in which she grew up in and still lives in today.  As the bureau's Operations Manager and City of Portland employee, Lisa enjoys and takes great pride in serving and supporting the call takers and dispatchers who serve the community 24/7 each and every day of the year.  It is her never-ending focus to create a work environment that is supportive, healthy, and caring, which she believes directly relates to providing the best service possible to the community.  Lisa is proud of the work that happens within BOEC and feels blessed to be a part of something so important.

On a personal note, Lisa is a life-long Portland resident, born and raised within just a few miles of where she works today.  Now that her daughter is grown, Lisa loves to read, work on puzzles, and travel both near and far.  She is grateful every day for the difficult work she is tasked with and looks forward to continuing that work well into the future.