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911 Bureau of Emergency Communications

Partners in Public Safety. Call 911: Save a Life, Report a Fire, Stop a Crime.

Lisa St. Helen, Operations Manager and Interim Director

 

Lisa St. Helen began at the Bureau of Emergency Communications in September, 1995 and has worked as a 9-1-1 call taker, police and fire dispatcher, coach, supervisor, Assistant Operations Manager and is currently the Operations Manager.  Additionally, Lisa is the Interim Director for the bureau. 

As the Operations Manager, Lisa is responsible for the day-to-day operations on the 9-1-1 Operations floor.  Her responsibilities include managing and directing all emergency operational efforts performed by both represented and non-represented employees, ensuring appropriate staffing levels are maintained on a 24/7 basis, managing and providing leadership and guidance to two Assistant Operations Managers (AOM’s) and, through the AOM positions, maintaining oversight of 12 supervisors.  Lisa is responsible for monitoring bureau goals and objectives related to performance management and service expectations, she assists with formulation of bureau policy, and serves as the bureau representative at management and technical panels, committees and meetings. 

As the Interim Director, Lisa is dedicated to serving the residents of Multnomah County, the emergency responders and the employees of BOEC.  She is committed to providing the very best service possible and believes strongly in finding new methods in which to support her staff and the very difficult work they do. 

During her career, Lisa has represented the City at 3 collective bargaining negotiations, has been a member of the Labor/Management Committee and has been responsible for ensuring bureau adherence to each collective bargaining agreement.  She has represented the bureau at Police, Fire and EMS meetings and was influential in the initial implementation of call taking process changes related callers experiencing mental health crisis.  Lisa has lived in the Portland-Metro area her entire life, feels a deep connection with the community and despite a love for travel, would want to live nowhere else.