Skip to Main Content View Text-Only

The City of Portland, Oregon

911 Bureau of Emergency Communications

Partners in Public Safety. Call 911: Save a Life, Report a Fire, Stop a Crime.

Emergency & Text: 9-1-1

emergency: 503-760-6911

Non-emergency: 503-823-3333

When to call the non-emergency number - 503-823-3333

The Non-Emergency number - 503-823-3333 - is appropriate for situations that are NOT an immediate threat to life or property.  The Non-Emergency number is automated to direct your call to the appropriate resource depending on the selection you make.   Our calltakers refer a lot of callers to other agencies, such as Animal Control, Parking Patrol, Abandoned Auto's, Information & Referral, Portland General Electric (PGE), etc. 

Below are some examples of calls which are appropriate for Non-Emergency:

  • You wake up to find your vehicle missing.
  • You have additional information to add to a previously reported incident.
  • You were assaulted 2 hours earlier and the suspect is not there now.
  • Your identification was stolen.
  • Your "ex" is calling you on the telephone and harassing you.
  • The neighbors are playing their music too loud.

If you dial 9-1-1 and are referred to the Non-Emergency number, do NOT continue to dial 9-1-1.  Dial the Non-Emergency number for assistance.  Our Calltakers answer both 9-1-1 and Non-Emergency calls, but we must prioritize the call load.  Even if you call the Non-Emergency number, you may be tying up a Calltaker from answering a 9-1-1 call in a timely manner.  Please visit our Non-Emergency Resource Guide page to help you locate the correct number to report your situation.  In many cases, the Non-Emergency number is not the appropriate number.  Utilizing this resource may save you time and frustration and allows the Calltaker to remain available for an emergency 9-1-1 call, as well.